City Inn Boutique Hotel in Baku

We booked a family vacation that included two rooms with a balcony: one for an elderly couple, and one for a couple with a pregnant woman and a one-and-a-half-year-old baby with a stroller. We arrived at the hotel at 6 a.m., after driving around for half an hour trying to find it, only to discover it hidden in a hard-to-reach spot, down a narrow sloped alley with a bumpy road made entirely of broken, crumbling cobblestones. Our car was almost damaged every time we drove down that street.

The hotel itself looked more like a hostel — unimpressive from the outside, located in the middle of a residential neighborhood, with no parking. When we went inside, we were shocked to find out there was no elevator! The dining room was on floor -1, while our rooms were on the second floor.

We asked in which room the baby crib was located, and the receptionist told us that both rooms were the same, and that the hotel didn’t have a baby crib at all — “the baby will sleep with you in bed.” Of course, there was no baby bathtub either. The hotel is not accessible at all! Not for elderly people, not for pregnant women, not for babies or children, and not for strollers. Naturally, no one helped us carry the suitcases to the rooms, or the baby stroller.

After many arguments, the next morning they moved us to rooms on the first floor, but without a balcony, and of course without any compensation.

Breakfast was horrible! The hard-boiled eggs were undercooked, with the shell sticking to the egg. The bread wasn’t fresh, there was no variety of food, and every day it was the same. Most of the food was meat-based, not suitable for vegetarians. They didn’t change the sheets the entire week we stayed there, just made the beds. Toilet paper was barely provided. The rooms were also full of mosquitoes, making it very uncomfortable to sleep.

The service was terrible, the reception staff were not friendly at all. It is unclear who rated this hotel as 4 stars! We wouldn’t even give it 1 star. Do yourself a favor and stay somewhere else.