Nobile Hotel Copacabana Design in Rio De Janeiro

Excellent location. Excellent shower. Breakfast -OK. Very unfriendly personnel. Customer service s terrible. Cleaning is bad - black hair everywhere, dirty towels and bed linens, dirty walls, toothpaste on the walls in the bathrooms, dirty floor. Deluxe room appeared to be very small. Badly managed and unfriendly hotel. The only good thing is location. Just two blocks behind Copacabana Palace.

Dishonest Front Desk Staff

On October 5th, 2025, at around 5:40 p.m., I checked into the hotel. There were two staff members at the front desk — one male and one female. After completing the check-in process and receiving my room key, I went to my room and found that it was located on a very low floor, and the window faced the street, making it quite noisy.

I returned to the front desk and politely asked if it would be possible to change to a room on a higher floor. The female staff member who helped me check in was about to check the computer when the male employee, Nicolas, immediately said there were no available rooms. So I went back to my room.

However, I found it strange that he gave me this answer without checking the system. Out of curiosity, I looked on *********** and found that there were still five rooms of the same type available. I went back to the front desk and asked again why *********** showed available rooms while they insisted there were none. Nicolas firmly said there were no available rooms and added, “We’ve been here all day; we know exactly how many rooms are left.” Up to that point, neither of them had actually checked the system.

I then went back to my room and booked another room of the same type on ***********. When I returned to the front desk to check in again, surprisingly, there was suddenly a room available. When I questioned why there hadn’t been one earlier, they said the room had “just been cleaned.”

It is worth noting that it was already 6:30 p.m. by that time, and I highly doubt that many guests would check out that late, especially since less than 20 minutes had passed between my first request and their later claim.

I am not trying to cause trouble — I simply feel disappointed by such dishonest and disrespectful behavior toward guests. I have traveled to many countries and have never experienced anything like this. I have been traveling in Brazil for nearly 20 days, and until now, every Brazilian I have met has been kind, warm, and polite. I sincerely hope that the actions of a few individuals do not tarnish the positive image of Brazil as a whole.