Sabay Beach in Kampot

Staff were kind and accommodating but we checked out within a couple hours of checking in. I do not feel that the photos on *********** and social media accurately reflect the accommodation. The communal areas are rundown - and wanting to use the hotel as our main base, it was not an acceptable standard. For us - British but lived in Cambodia for three years - it was not child-friendly/safe. The entryway is great and we were excited as we stepped into a tropical jungle, but we were then met by steep uneven steps up to the reception/dining and communal area. Our four year old did not like them and refused to walk up or down. The view was brilliant of the river, but the flooring was sloped down in the seated areas with a single rope acting as a barrier. We could not relax and let our daughter walk around this restaurant which was a shame as we were so excited from the reviews. The floor below was a hang out spot but everything needed a refresh/wash/replacement. There was a playpen in the middle but the toys were dirty and some broken. Better to have more space for sitting. This floor also had uneven floor with some gaps. The access to the jetty space had a drop too high to safely get down, let alone with a child, and we didn’t feel we could access the kayaks which was a large part of wanting to stay here (due to the ladder drop). None of it felt safe enough. We left our bags in the bedrooms. They were clean and had mosquito lamps inside. The bunk bed was lower than pictured showed and it looked like very little space on the top bunk due to low ceilings. Having been on the river before, I can highly recommend the green cathedrals and if I had come single and looking for an adventure - I would stay here. I also brought my dad (mid60s). He was not impressed that the 2nd storey room had holes in the wall/brick so mosquitoes were in the room. He hit his head on the low beam (1st floor) - staff kindly gave a bag of ice for the lump as we checked out. We were given a 50% refund because we had checked into the rooms. Staff manager was very cordial and professional, but disappointing that the line was ‘cancellation policy is 2days before arrival’ for full refund given the circumstances. I didn’t see any reviews warning about suitability for children. I hope improvements can be made for child safety. I would like to stay here as the setting is so beautiful.