Heritage Suites Hotel in Siem Reap
✅ Multiple guests highlight the staff's friendliness and attentive service, calling them 'incredible' and 'so kind and attentive'. ✅ Rooms and suites are described as spacious, clean, and well-maintained, with some featuring private pools and saunas. ✅ The on-site restaurant receives praise for delicious Khmer dishes like Cambodian Beef noodle soup and Fish Amok, with breakfast options highly rated. ✅ The hotel offers helpful tour arrangements, including personalized Angkor Wat tours, which guests found informative and well-organized. ✅ Free bike rentals and a peaceful garden setting enhance the guest experience. ❌ A few reviews report mold issues in suites with private pools, citing health concerns and staff reluctance to address them promptly. ❌ Some guests mention that the water heater is insufficient for hot baths, especially in bungalow suites. ❌ One review notes malfunctioning air conditioning and outdated room features such as non-working TVs and coffee machines. ❌ A minority of guests felt the hotel was not up to genuine 5-star standards, mentioning noise from a nearby school and uncomfortable beds.
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Description
Heritage Suites Hotel is a 5-star colonial-style hotel in Siem Reap, Cambodia, built in 2006 and rated 9.1/10 by guests. It features 26 rooms and suites, including Heritage Double rooms, Colonial Private Jacuzzi and Pool Double Suites, Residence Double Suites, and Garden Bungalows. Many suites offer private outdoor pools, steam rooms, and oversized stone bathtubs. The hotel combines traditional charm with modern luxury and is surrounded by lush tropical gardens. Guests appreciate the attentive staff, personalized service, and the on-site restaurant serving Khmer and continental cuisine. Facilities include a spa, sauna, massage services, free bike rentals, business center, and meeting rooms. WiFi and free parking are available. The hotel also organizes tours of Angkor Wat and supports eco-friendly practices. While most reviews praise the cleanliness and hospitality, a few mention issues with mold and water heating in some rooms.
Location
Located at Wat Polangka in Siem Reap, Heritage Suites Hotel is about 7 km from Siem Reap International Airport (REP). It is a 20-minute walk or 5-minute tuk-tuk ride to the city center. The hotel is near the Old Market and close to local restaurants, including Phanha Khmer Restaurant just 245 meters away. Its proximity to Angkor Wat, a UNESCO World Heritage site, makes it convenient for guests planning temple visits. The hotel sits in a quiet area with easy access to shopping and entertainment districts, providing a balance of tranquility and connectivity.
Tips
- If you prefer a hot bath, check with the hotel about the water heating capabilities of your room, especially in bungalow suites.
- Consider requesting a room away from the rooftop areas to avoid mold issues reported in some suites with private pools.
- Use the hotel’s tour desk to book Angkor Wat excursions for a tailored experience, and try the Cambodian Beef noodle soup at the restaurant, highly recommended by guests.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Set menu [Mon - Sun] 06:00-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: JSB, UnionPay, MasterCard, Visa, AmericanExpress
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Air conditioning
- Smoking areas
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Terrace
- Private check-in/check-out
- Fire Extinguisher
- Reception desk
- Bridal suite
- Non-smoking rooms
- Room service
- Fridge
- Family room
- VIP room amenities
- Indoor Fireplace
- Cable TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Mosquito net
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Snack bar
- Kitchen
- Packed Lunches
- Bottled water
- Kettle
- Free Wi-Fi
- Car rental
- Airport transportation
- Transfer services
- English
- French
- Multi-language staff
- Japanese
- Tour assistance
- Bike rental
- Barbecue grill(s)
- Hiking
- Sun Deck
- Parking
- Free parking nearby
- Free Parking on Premises
- Swimming pool
- Outdoor pool
- Pool facilities
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Cycling
- Doctor
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Kids' TV Networks
- Pets Not Allowed
Street view
Video: Where To Stay: The Heritage Suites Hotel, Siem Reap
Map
Reviews
The best! I'll be back!
More sun loungers please 🙏
They welcomed me like family at this establishment and made me feel.at home. All the staff at Heritage suites from Nith at front desk to Koang at the restaurant and pool bar, and the rest of all the staff, deserve a applause for the level of service and hospitality they provide. Simply outstanding.
I'd definitely stay here again. They know how to set the bar high with the level of service.
Lastly, the food at the restaurant is delectable. Breakfast, lunch and dinner options are all excellent. Don't forget to try their Cambodian Beef noodle soup and the brown sugar sticky rice.
Looking forward to staying here on my next trip.
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Frequently asked questions about Heritage Suites Hotel
What types of rooms are available at Heritage Suites Hotel?
The hotel offers Heritage Double rooms, Colonial Private Jacuzzi Double Suites, Colonial Private Pool Double Suites, Residence Double Suites, Bungalow Suite Garden, and Double Bungalow Suite Garden.
Is Heritage Suites Hotel close to Angkor Wat?
Yes, the hotel is conveniently located about 7 km from Siem Reap International Airport and within easy reach of Angkor Wat, making it suitable for temple visits.
Are pets allowed at the Heritage Suites Hotel?
No, pets and service animals are not allowed at the property.
Does the hotel provide breakfast and dining options?
Yes, there is a restaurant on-site offering Khmer and continental cuisine. Breakfast is served as a set menu daily from 06:00 to 10:30, and additional breakfast fees apply.
Can guests arrange tours and activities through the hotel?
Yes, the hotel has a tour desk and offers assistance with booking tours, including personalized visits to Angkor Wat.
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Hotel prices for: June - July 2026 calendar
The average hotel price this month is 103 USD The best time to book is June 21, with rates starting from 98 USD