Lan Kwai Fong Hotel @ Kau U Fong by Dorsett Hotels in Hong Kong

Bad service & manager was very rude with bad attitude while we were there.

The food was always good but the waiters were as per usual, their obnoxious self. I normally frequent this establishment a couple of times a year because of friends visiting from abroad. However, without fail, from the moment I set foot to being shown a table, not a smile nor basic greetings was made by the waiters. Customers were made to feel a nuisance by having the audacity of being there. It was a rather embarrassing experience and not the first time either. I spoke to other people about this and was told that the waiters treat every non regulars with equal disdain, nothing personal! I wonder is this their unique selling point. The reason is simple, they don't need us and conversely, and the non regulars can spend their money elsewhere.

By the way, almost all the four and five stars reviews are written by the local guides whereas the lower ratings are not. Without the local guides the average rating would be around two ?

If there is an option of no star, I would rate this place with that without hesitation.
It’s hard to find a restaurant today treat their customers worse than this one. Terrible services. Waiters are extremely rude and condescending. It ruins the appetite very quickly.
Food quality are just ok but overpriced. There are heaps of restaurants in central can do better than Tsui Wah.
Absolutely a disappointing experience tonight.
Don’t go there if you want to have a good meal and a good time. Not worth it.