Grand City Hotel in Hong Kong

This hotel is not convenient at all, with terrible service and small carpeted room. Not to mention there only being one tiny elevator and my room was on the 22nd floor.

I arrived very late and didn’t have any cards with me or HK Dollar for the tax, which they stupidly ask separately at the hotel, and not included in the booking itself . They couldn’t change any cash for me, nor were they helpful in assisting.

The reception didn’t want to let me go to my room and insisted that I go to find a money changer at almost 11pm at night, knowing full well there weren’t any open. So after a few minutes of telling him that my room is booked and paid for and it’s very late and I need to go to my room now, he finally let me go up. And I agreed to pay in the morning when I get to money changer.

During that process I was refused a bottle of water, as I had no cash, again stating that I’d cover it in the morning. He said he can not, the frustrating part is the water was right behind him. By now you can guess that there is no water in the rooms, they didn’t have tooth brushes or slippers or anything you would expect a 4* hotel to have. Honestly I’ve been to 3* hotels way better than this. But to be refused water completely blew my mind, I could go to a store and be given water if I was desperate and had no money.

There are way better options and locations for cheaper, which I later came to find out. All in all it was just a lay over stop, but a lot happened during that time. Very disappointed yet happy it was just one night.