Lijiang Liujin Suiyue Inn in Lijiang

Initially thought this place was amazing and the service attitude was great. Looked great. Location was excellent. Ask them a question and you’ll quickly see they are full of standardised and scripted answers with no solution. Electronic pin for the door only available via wexin (wechat). I asked whether I could get a normal swipe card cos I don’t use wechat. No. Then the internet didn’t work. We were told it would be tomorrow when they can get someone to look at it. Ok understandable. The phone didn’t work either. Included breakfast is available from 8am. Pretty unreasonable considering most hotels start serving breakfast from 6am or 7am. We came back after day 1 and were advised our door was unlocked. When I told them this was not possible because I checked! They insisted their staff saw it unlocked. Pretty poor attitude. We got back to our room and our phone and internet wasn’t working. Again they said they will get someone to look at it tomorrow. When questioned about the phone, they told us to call the front desk via the advertised main line number or use wechat. My wife used wechat and didn’t get a response so she called the main line number and got no one answered. She got dressed and went down to the front desk for no hot water to be asked “have you tried using cold?” which worked so there is hot water! Poor attitude. Destroyed what would have been a hotel worth five star. Real disappointing. STAY AWAY!! Or try the service yourself and experience the horrible service.