Paviljoni Omorika in Crikvenica

If there is a minus star, I would assign it! Everything in this hotel is falling apart, both facilities as well as staff. Sometimes, employees act like they are mentally challenged people. Some resigned just out of the blue during our stay as personnel management is obviously very bad. Emails to management not responded or responded too late. Email dated 21 May was responded on 11 June!!! Hotel is placed in lovely but not maintained forrest, and it is normal to see wild pigs around in the evening. Not a pleasant encounter, knowing that those animals could be dangerous and damage vehicles. And people! Hotel room is like a poorly maintained hostel - cheap stuff, dirty flooring, aircon could not be set properly, TV did not work, bathroom is flooding and all hangers are falling apart. Once you close the bathroom door - good luck with opening as they get stuck. The only way to close the bathroom door and not get stuck is to hold it with towel hanger that is anyhow broken (see photo) Room maintenance would not check up balconies, so used glasses and plates would remain there for couple of days. Elevator buttons does not work properly. Swimming pool not in function (and the charge you for a 4-star hotel with two swimming pools!) Food is tasteless; an old, scratched pot with frankfurters in hot water was among breakfast items!!! Wonder if sanitary i spection ever come in there. If you are a minute late, there is no juice from dispenser - apparently programmed that way. We were a group od 50 people that came for a wedding. A welcomming party was organized for guests. Management was definitely uncapable to organize it - so the guests of the wedding couple were helping set the tables, move things around, etc Hotel staff was simply lost. The only real waitor there was a guy called Antoni, the rest are lost cases. Last but not least, once we were leaving, receptionist was requesting guests to pay different price than agreed. One couple was asked to pay 700 E instead 240 E. After an argument, explanation was that they charged 6 months old baby as an adult. Still does not make calculation right, but ok. Then, two persons sharing room were charged differently - one was asked 68 E, another 90 E. Madness. If this is tourism, good luck!

If there is a minus star, I would assign it! Everything in this hotel is falling apart, both facilities as well as staff. Sometimes, employees act like they are mentally challenged people. Some resigned just out of the blue during our stay as personnel management is obviously very bad.

Emails to management not responded or responded too late. Email dated 21 May was responded on 11 June!!!

Hotel is placed in lovely but not maintained forrest, and it is normal to see wild pigs around in the evening. Not a pleasant encounter, knowing that those animals could be dangerous and damage vehicles. And people!

Night receptionist is rude and weird, very unpleasant. Needs finetunning of his communication skills.

To start with the room - it is like a poorly maintained hostel - cheap stuff, dirty flooring, aircon could not be set properly, TV did not work, bathroom is flodding and all parts are falling apart. Once you close the bathroom door - good luck with opening as they get stuck. The only way to close the bathroom door and not get stuck is to hold it with towel hanger that is anyhow broken (see photo)

Room maintenance would not check up balconies, so used glasses and plates would remain there for couple of days.

Elevator buttons does not work properly. Swimming pool not in function (and the charge you for a 4-star hotel with two swimming pools!)

Food is tasteless; an old, scratched pot with frankfurters in hot water was among breakfast items!!! Wonder if sanitary i spection ever come in there. If you are a minute late, there is no juice from dispenser - apparently programmed that way.

We were a group od 50 people that came for a wedding. A welcomming party was organized for guests. Management was definitely uncapable to organize it - so the guests of the wedding couple were helping set the tables, move things around, etc Hotel staff was simply lost. The only real waitor there was a guy called Antoni, the rest are lost cases.

Last but not least, once we were leaving, receptionist was requesting guests to pay different price than agreed. One couple was asked to pay 700 E instead 240 E. After an argument, explanation was that they charged 6 months old baby as an adult. Still does not make calculation right, but ok. Then, two persons sharing room were charged differently - one was asked 68 E, another 90 E. Madness.

If this is tourism, good luck! It is rare to see such a substandard service. I would definitely not come again, nor would I recommend my friends to come.