NYX Hotel Limassol by Leonardo Hotels in Limassol

This hotel calls itself a 4-star hotel, but in reality it does not feel like one and is definitely not worth the price.

The location is good – about 5–7 minutes walk to both the old town and the beach/promenade. The rooftop is nice, with a pool and a great view, and the breakfast is good. The staff is very friendly and helpful everywhere in the hotel.

That said, there are many problems. The cleanliness is only “okay”. At first the room looks clean, but if you look closer you will find many dirty and sticky areas. We asked for quiet rooms because we are very sensitive to noise. To be fair, the hotel gave us corner rooms with an extra door, so there is no noise from inside the hotel.
But the rooms face a main road, and the windows do not block noise at all. Traffic noise is very loud all night and makes sleeping really difficult.

The bed is very high, which was a big problem for my father, who uses a wheelchair part-time. Getting in and out of bed was not easy. The hotel design is nothing special and has no feeling of luxury at all. Another very annoying issue is the lighting system – all the switches are “smart” touch switches that work badly, are confusing, and extremely frustrating to use.

Overall, this is an okay hotel with decent facilities, but it is clearly overrated. For this price and for a 4-star hotel, it is disappointing. There are better hotels just next door that cost less and offer a much better stay.

The location is great — thanks to the investor.
Breakfast is wonderful — thanks to the chefs.
But the service… deserves a solid two out of five.

There’s a light in the corridor of the room that stays on all night.
I asked to fix it — the first staff member came and said it’s “for my safety” and that “it’s the same for everyone.”
I called a friend staying in another room — his light can be turned off 😅
Called the reception again, wrote to customer support — but it seems both are run by bots. They don’t listen, they just reply for the sake of replying.
Two days later, the light was still on. I had to sleep with it.

The funniest part? There’s a blackout button in the room that closes the curtains automatically to block daylight — but you can’t turn off the light inside at night. 🤷‍♂️

As for the gym — it looks like it was added just to tick a box.
It’s about half the size of the smallest room in the hotel.

Great potential, but with this level of service, it’s hard to see regular guests coming back.

It was so terrible! Never ever! This is definitely the most overpriced hotel I have ever stayed with no clue what does normal clearance really look like! Definitely not recommended to anyone! After my complaints they just told me - Oh, could you please send us these pictures! Disappointed!