Hotel Le Provençal in Hyeres

DISAPPOINTING – TO AVOID

What a disappointing experience … we initially booked 4 nights and we decided to leave after the 2nd night … Beside the exceptional setting of the location and the sea view, the hotel and its installations are in VERY POOR condition of maintenance and in dilapidation:
- Rooms are VERY smelly, not clean, very aged
- Bathroom disgusting (see pictures)
- Lobby and communal very aged and falling apart
- Communal toilets not cleaned daily (see picture)

Parc down the hotel is beautiful however the installation belonging to the hotel and residence are just embarrassing:
- Tennis court unusable (not maintained and slippery)
- Swimming pool is dirty, VERY RUSTY (due to sea water) and has cracks everywhere
- All surrounding installations are very very old and falling apart

Restaurants:
- Breakfast is average
- We didn’t try lunch and dinner at La Rascasse it wasn’t inviting at all
- In the parc: both the bar de la plage and the restaurant were closed … we haven’t been informed about this with our booking confirmation… therefore when you are down by the pool or in the parc, there were no food and beverages service …

Customer service:
- We were well received at our check in, and we appreciated this.
- The first night we got a room on the -1 level which is just below the terrace of the restaurant. Therefore we couldn’t fall asleep because of noise from the operations of the restaurant and we got woke up very early due to the reopening … basically a terrible 1st night. Luckily the reception staff kindly changed our room for the 2nd night (a smaller, less nice view… but we didn’t have the choice).
- Just before the 2nd night we informed reception staff about our intention to leave next day as the hotel is not up to the expectations….
- The manager in duty very much challenged our feedback …. But did offered us to “sell back” the remaining 2 nights in order to refund us. I didn’t also request an alternative compensation if the 2 nights were not sold.
- Up to today we didn’t hear ANYTHING from the hotel, despite my request, being informed that they will reach out, and despite my email 2 days ago….
- PS: the manager did confirm that they are aware that the hotel needs renovations …. And argued that we paid our rate with a 20% discount for this reason. This is a very low class and shameful argument since this discounted rate was clearly a promotional offer due to the limited flexibility of that rate within the context of the current pandemic…

In conclusion, this was a very disappointing experience, we would not recommend it to anyone despite its breath-taking setting, and the customer service left us so bitter that even when the renovations are completed, we will never come back or promote this place. The family running this “institution” should be ashamed.
I will not be surprised to see a public answer of this feedback with the same arrogant tone and shameless attitude than for the previous negative feedback received …

Do not go here! AC was not working good. Room was dirty and old. Better send postcards than using the WiFi (Will be faster). After complaining at the reception, she came to the room and I explained my issues. She told me that she will contact her manager directly and will come back directly. After 45 minutes we went to the reception ourselves. The manager was unfriendly and not interested in providing good costumer experience. We will check out after one night. 1 Star for the amazing view. Again: Do not go here!

Not the best restau... Just a quick solution of necessary..