Airelles Pan Dei Palais in St. Tropez

We stayed at this Airelles property September 14-18. We had very high expectations for the amount of money we paid. We had some disappointments that we should share especially when you are expecting a 5 star stay. First for the pros. The staff for the most part was amazing. It started out a bit awkward as the girl who checked us in led us outside through a puddle (they were hosing down the pool area), then realized we were already checked in, and said she would show us to our room. She then says our room isn’t ready (it was approx 3 PM and to come back in an hour). After we checked in, we came back downstairs and I wanted to ask her for a couple of extra pillows but she was talking to a coworker and completely ignored me. I stood there for about 20 seconds. I began walking away and she asked if I needed something? I said, I would try back later since she was busy and she just said, “okay”. It was rude. Everyone else after that point was very polite and receptive. Our favorite service was the breakfast in the morning. The 2 gentleman that served us each day were so friendly and enjoyable. That’s where our 3 stars go to. Now for the reasons we would not recommend this property; 1. Our room was not up to par. The shower had black mildew in it. The cleaning girl just came in and made the bed and changed the towels. It was not cleaned. The floor was dirty and we had spilled a little bit of wine on our table the first night and it remained there for our entire stay. The extra pillows were at the foot of the bed to elevate my legs after a surgery, and she actually made the bed with the pillows at the foot not even bothering to pull them up and make the bed look nice. Also, one of the faucets didn’t drain so they had someone come in a day later to fix it which was a bit of a disruption. 2. I filled out a survey they sent to us and offered pictures of the mildew, the table, and the way the bed was made and we never got any response. I dislike giving negative reviews of properties but when we have concerns and there is no effort on the part of management to address it with us, we feel it is necessary to put the information out there. We met some people staying in a 3 star boutique hotel that paid 1/3 of what we paid and they showed us the property. It was absolutely lovely and immaculate. Do your research on how Europe appoints 5 stars. It is eye- opening and we learned our lesson for sure. On a positive note, Saint Tropez was beautiful and fun! Sadly, I missed the morning peacocks but my husband saw one wandering in the streets.