Residence Inn by Marriott Paris Charles de Gaulle Airport in Roissy

The hotel was pretty standard for an airport hotel, location is very convenient with the train cdgval.

Where my stay took a turn was that I needed to make a quick trip back to Belgium for a meeting. I booked my tgv tickets yesterday, and knew my arrival time back. Prior to leaving this morning, I asked the gro at the lobby if I could check out beyond the usual 4 pm, which is what bonvoy platinum usually allows for. I specified my train would return at 4:45, and he said that would be fine. Had he told me there would be a charge, I would have simply left my suitcase with the bellboy in the morning.

Upon my return, Amélie told me that I was being charged 20 euro for checking out at 5 pm. This sat so poorly with me, that I felt the necessity to write this review. I told her I wanted to file a complaint, and she was basically very dismissive, which is even more irritating. I think that some of the staff seem to be lacking in training. Apart from the 2, everyone else was very nice and helpful. I didnt remember any other names, Edwin was very nice and courteous. Its a shame that some of the staff dont take pride in their work, and leave such a bad experience with the hotel guests.

We stayed in the hotel on a Saturday night. As mentioned by most of the recent reviews, the check in staff was not warm nor passion. She merely did her job without any human touch. The brand can actually explore using AI assisted self check in as this might just serve the purpose without the need to feel the “coldness” of the front desk staff.

Be prepared to walk about 10mins from CDGVAL carpark R stop. It will be outdoor walk, so prepare suitable clothing (winter or rain) for the walk.

The hotel room was clean and tidy. Water pressure for the bathroom was not ideal but acceptable.

Breakfast priced at €26 per pax. The buffet spread was alright with this pricing. Food quality was good as well.

Given the Marriott brand, the service of this hotel definitely disappoint us. We have another return trip at this hotel but is considering changing to another airport hotel nearby.

There was ONE guy working. No staff in the bar, no staff in the kitchen, one guy handling all the check-ins, no one else to help out. He unexpectedly needed to check in 50+ people. There was no communication, a massive queue and he declined help from another nearby Marriott hotel that was fully booked.

I understand that delayed and cancelled flights caused an unexpected amount of guests, but at least communicate that there's an extra waiting time or get more staff there immediately. I ended up waiting two hours just to be checked in and go to sleep. That's not a pleasant experience after a 14 hour flight.

The hotel itself is good, the room clean and the location is close to the airport.

In terms of service and customer support, I'm highly disappointed. Especially for a brand like Marriott.