Pierre & Vacances Héliotel Marine in St. Laurent-du-Var

Review
Dear Management,

We are writing to formally express our dissatisfaction with our recent stay at your hotel. Unfortunately, several issues significantly impacted our comfort and overall experience:
• Guests were required to purchase their own toilet paper.
• No soap was provided in the shower.
• The awning over the balcony was broken.
• The safe could not be locked.
• The hallway lights were not functioning.
• The bunk bed was unsuitable for an adult taller than 185 cm.
• The sliding doors of the wardrobe did not work properly.
• The hotel entrance code was changed, and we had to rely on another guest to let us in.
• Parking facilities were inadequate, as our car could not fit properly between the posts in the underground garage.

These conditions are far below the standard we expected and do not match the description provided when we booked the hotel. Given the inconvenience and discomfort caused, we find it only fair to request appropriate compensation for our stay.

We kindly ask you to respond promptly regarding how you intend to resolve this matter.

Sincerely,
Morten Lucas

Vacation in Hell
The amenities and description listed on the website is not accurate at all. they fail to include the fact that they charge a fee if u don’t clean ur dishes, do your own sheets, leave them done housekeeping, the ac doesn’t work and acts like a mini fan. The apartment was not so clean when we checked in and had roaches in it. It didn’t help that it’s extremely hot in the apartment as air conditioning was non existent. I had a medical incident due to the uncleanliness of the place. There is mold in many places and mysterious stains. The staff was okay, however they don’t speak the languages well that are listed on the site besides french so there was some miscommunication and lack of understanding on both sides. I would avoid this place completely and the blatant lies in the description. Sleeping on the streets would have be cleaner, better and more comfortable.

If I could give this place a 0 star I would… it didn’t even feel like a hotel experience, more like a run down hostel. We walk in and there isn’t even a bed, rather a bunk bed and old raggedy pull out couch.

The absolute worst part was we saw 2 cockroaches in our room in the middle of the night our second night there!! Of course no one was working the concierge so we couldn’t request help, and in the morning still no one present at the hours they said they’d be. My boyfriend and I both had to climb up to top bunch and avoid the bugs.

WiFi was incredibly spotty and didn’t work for majority of time. No one ever came to provide towels. We were told “one roll of toilet paper was a GIFT..and we had to go to supermarket to buy more of our own.”

Oh and the cherry on top was “hotel” requesting we clean our room, specifically wash any dishes we used and empty our trash bin to avoid cleaning fee.

It’s laughable that they have a cleaning fee with the dirty conditions we found ourselves in.

WIFI as part of the amenities, however, they could not keep it working and only did the minimum to try. Also be prepared to bring your own toilet paper, you get one small roll. There are a lot of restaurants nearby and a large shopping mall with a large grocery stall about a miles walk. Close enough to a bus stop to get to Old Nice easily.

I will give it 2 stars because it’s close to the .
The internet is slow, no activities around or restaurants. The cleaners came to my room 20min before my checkout asking me when I’m leaving, I was disappointed.