Hotel Indigo Bordeaux Centre Chartrons by IHG in Bordeaux

Disappointing Stay

Stayed at the Mercure Mondiale Centre-Ville Bordeaux hotel.

We had chosen this hotel for its highly acclaimed; rooftop bar, breakfast area and views across the city. We were extremely disappointed to discover upon arrival that these amenities were temporarily closed for refurbishment and further upsetting that the hotel failed or let alone attempt to update their website nor to contact us or any other guests prior to arrival..

Adding to our disappointment was the noticeable strong aroma of fresh paint that spread throughout the hotel. The strong paint smell made it rather challenging for a restful sleep. It would have been comforting had the hotel taken sufficient measures to mitigate the impact of the paint odor on guests comfort.

The newly renovated rooms were also another letdown. The ambiance was dark, dim and created an atmosphere reminiscent of a basement rather than a welcoming accommodation. The craftsmanship appeared very poor, with noticeable signs of rushed workmanship. Am not even sure why they missed the toilet roll holder and the wall mirror which was left on the floor

While I acknowledge that hotel renovations are a necessary part of maintaining quality standards; effective communication and minimizing disruptions are paramount. Unfortunately, the Mercure hotel fell short on all counts. I do hope that the management will take this feedback constructively and make improvements to their communication strategies and service quality going forward…

Additionally, we did send an email to HQ on the above, but yet to receive any response or acknowledgement from their end. This lack of communication further compounded the frustration and disappointment…

I must mention that the hotel staff members were polite and helpful throughout our stay, which was a silver lining amidst the overall underwhelming poor experience…