Mercure Montpellier Centre Antigone in Montpellier

Awful. The "yellow room" was the term of endearment we gave our hotel room. Carpet was green & I put on my shoes every time I gad to let me feet touch it. Air conditioning - see photo, 3 options 0, 1, 2 & 3. With a 1970's switch. Bar had no music & terrible selection of beers. Extra for breakfast. I'd say my self boiling eggs are still only warming up 10hrs later. Staff - lots around, none of which helpful or make eye contact. Door handles at least 30 years old and difficult to use. Shower fine if you're 5ft tall and don't mind soaking the floor as there isn't a shower curtain. Didn't try dinner here, was happier & safer eating my crackers in my "yellow room".

Please avoid ROOM 201 - see pictures. This hotel is in need of serious renovation ! Came in late and left early. Landing on 2nd floor is so dirty, full of holes and so stained ! Smelly, dirty room. Worn out, dirty, heavily stained carpet with cigarette burns, that was coming off the floor in certain areas ! I think this was also an upgraded room. The sofa has seen better days - soiled and burned. Didn't risk sitting on it directly, so put a towel on there first - checkout the pictures Had medicine to go in the fridge. Unfortunately I hadn't realised the fridge wasn't working until it was time to leave the following morning. Bathroom shower head was so low. I practically had to kneel down to have a shower. People smoking outside with smoke coming into the lobby. I could even smell it when I opened my window on the 2nd floor. Given the state of the room, I avoided breakfast. Checkout (just like the checkin) was lame and void of emotion. When I said the room was in poor condition, I was just handed the bill and the chap walked away... Perhaps this is why I didn't receive a survey request... so I decided to do my own. As a regular gold customer of Accor, this by far the worst stay I have experienced. Accor, you should be ashamed. Will probably get an inappropriate response if I get one... Will NOT come back !

I strongly advise against it, clearly not up to the standard of other Mercure hotels. The air conditioning doesn't work and the rooms are ovens, no sockets next to the bed, the ceiling in the bathroom very low, holes in the carpet, sunlight coming through the curtains and so on. The only positive point is that the staff is pleasant. Does not deserve its 4 stars, dilapidated establishment.

Old! Dirty! And above all, the staff is extremely unfriendly! Never again... Really bad