Hôtel Icare Toulouse Gare in Toulouse

On 13 June, during check-in at the reception entrance, staff members were smoking just outside the entrance but exhaled tobacco smoke directly towards the indoor lobby area, allowing smoke to enter the building. I clearly informed the staff that I have a medical intolerance to tobacco smoke.

Immediately after exposure, I experienced severe breathing difficulties, coughing, and weakness. Emergency medical services (SAMU) were called, and I was transported to a hospital in Toulouse for medical evaluation.

During this medical emergency, the situation was further aggravated by inappropriate staff behavior. I do not speak French and required assistance via my daughter, who acted as a phone interpreter. Instead of receiving appropriate help, I was met with laughter and dismissive remarks while I was in visible medical distress.

Due to this unsafe environment and acute medical reaction, I was unable to remain at the property and had to leave shortly after arrival.

No refund or compensation was offered despite the medical emergency and the fact that we were unable to remain at the property.

I strongly urge management to enforce strict non-smoking policies around all entrances and indoor areas, and to ensure staff respond appropriately and respectfully in emergency situations. This incident created a serious and preventable health risk for guests.

In a word: RUN AWAY. This hotel is THE WORST hotel I have ever stayed in, the rooms are dirty (full of dust, damaged furniture and hairs on the sheets and towels), and extremely poorly insulated (you can hear the neighbors and the cleaning ladies who come to vacuum early in the morning). Add to that the noise of running water (as if someone was taking a shower in the bathroom) all day and all night, I had to buy earplugs to be able to fall asleep. I spent the 3 least restful nights of my life there, and where I did not feel safe. They have redone the lobby to give a good impression but the upper floors have been completely neglected, do not be fooled. The Ibis hotel right next door offers rooms at the same price and is much better! In addition, one wonders if some of the guests are homeless or drugged, hence the feeling of insecurity. Luckily the lady at reception is very nice.