Six! Eat Work Sleep in Bruhl

0 STARS!!PLEASE DO NOT STAY HERE unless you want to waste your money!!Unfortunately my family stayed here recently to visit phantasialand,wrong choice. Room was full of ants and second day no hot water or wifi!! After a long hot day at the park to come back to a ant infested place and then to find out we can’t have shower, that we paid for!!! The elderly man at the restaurant that takes care/book the rooms was horrible to us!! Very disrespectful, laughing that there was no hot water and basically told us if we didn’t like it then leave!!! So please Do Not STAY HERE!!!!

I had a 2 night reservation booked in May 2023. I arrived at the Cologne Airport quite late, around midnight. I took a cab from the airport to the hotel, and it was closed. I called the number, no answer. There was no mention of access hours when I booked this, which I did through my travel credit card website. My taxi driver called around to over 20 other hotels, all were booked because of a huge conference in the area. After a few hours of searching, he took me back to the airport, where I slept on the floor. I went back to the hotel the following morning, and was told that they didn't have my reservation. I showed them my confirmation, and was told that there's been an issue somewhere - they didn't have my reservation. They (graciously) let me shower, and I was told that I would have a room. The story then changed, and I was told that "We'll do everything we can, but can't guarantee a room for you." I did some light sightseeing and returned to the hotel. The manager had left, and I was told that a refund had been issued and I had to find somewhere else to stay. They told me to leave, but I needed to find another hotel, so I sat at one of the tables in the bar/restaurant next door (which is also the check-in place). I asked, repeatedly, for wifi access, but they declined. I ended up finding another hotel about an hour away for almost triple the price. I was exhausted by this point (having barely slept in the airport the night prior), and I just wanted a place to sleep. This hotel had a double booking, and they didn't handle it properly. They made a choice, and they gave the room to the other person/people. They also could have tried to find me a room nearby, but from what the manager said, they didn't even try. The room that they let me shower in looked fantastic, but that's the only positive thing about this experience. Being in a foreign country with no place to stay is scary. (Trying to) sleep in an airport isn't ideal. Getting back to a hotel and being told that my reservation doesn't exist is infuriating. I wonder if they decided to rebook my room after I didn't show up on my check-in date. Additionally, the way I was treated by the hotel/bar staff was NOT OK. If you choose to book this hotel, I strongly recommend calling them to make sure they have record of your reservation, and make sure to get there during daylight hours. What a mess.

First stay last year was great, but 2 days ago was a disaster.
No wifi, NO CLEANING, opened bottle of water, no coffee, no water in the shower, no light in the bathroom
The room was full of ants because nobody emptied the trash can…
The hotel’s restaurant was “fully booked” but half of the tables were available.
Really bad experience
Booking reviews are scams

Very unhappy with the tidiness of the room. Seemed like they didn't clean between guest (besides fresh linen and towels). Also limited number of towels available and not changed during the stay.
Overall disappointing.

Horrible experience.
Horrible internet, all you can do is use whatsapp and internet, and you cant even select links on the internet.
I had a bad experience with the food as well.
I have received food poisoning from their burger.
And the bed was impossible to sleep on.
I hope other people have a way better experience than me because this was an absolute nightmare.