Alkyoni Beach Hotel in Naxos Chora

HORRIBLE HOTEL! RUN DOWN! DO NOT GO THERE!

There was a group of us that just visited the hotel.

the grounds were not well kept - bird shit all over pool loungers that the staff do not clean. Tree debris everywhere, again no one cleans. There was rust everywhere on the posts and wasps had set up nests so lying by the pool, wasps everywhere.

Our room although looked nice, was horrible! First we asked for a queen - we got 2 twins put together (and not 1 sheet, so we are together, but literally 2 twins just slide next to each other... romantic.. not! The bathroom was disgusting - the shower handheld and faucet were completely rusted. I killed about 5 ants on the bathroom counter top. And that's not even the worst part - from the time we entered the room - we killed about 20 mosquitos! We complained to the front and he just passed us off and didn't even try to change our rooms, saying we had to wait till the next day to see if anything was available. So that night we tried to get into bed, and found another surprise - looked like black specs and hair in the sheets! (pics attached) I almost threw up! Again went to front desk - no one there. We ended up taking beach towels and slept on the top of the beds, or rather tried to sleep because we had mosquitos buzzing around us all night! Probably got 5 bites each by morning.

Then in the morning we complained after I lost my temper, and the manager finally changed our room, after accusing that the hair was mine! I didn't even get into bed, just pulled back the sheets... ya, don't think so! What got me mad is that room was available the night before - it was empty, but because it was an upgrade, they didn't want to give it to us, so inside they made us endure a night of hell!

Breakfast was passable, but not great. Drinks at their pool bar were over priced and horrible ($13 euros for a pina colada which she had to google how to make and tasted terrible).

Location - this hotel was at the farthest point on the strip - and for the money, you can stay much closer and cleaner property. Everything was run down in this hotel. it was absolutely disgusting - no idea how it got a 4.6 star... just mind blowing.

IN RESPONSE TO YOUR REPLY

no... your staff did NOT come look for me. The man at the desk I first complained to was the same man that I complained to the 2nd time... both times, he offered no other room. The 3rd time I came was after hours, and your front desk was empty - no one was there. The first 2 times I complained, I should have been shown that room - instead he told me there was nothing that could be done until morning.

Secondly, the grounds aren't unkept because of plants and vegetation - there is no excuse why you leave bird poop on lounge chairs and tree debris isn't being swept up around the pool.

Lastly at absolutely NO time was I rude in an acceptable manner... I was very upset at the accommodation and expressed that I was, NEVER did I use inappropriate language or did I yell at anyone. If anything, considering how I was being treated, I think I help my composure very well.

I understand you need to lie to save face, but the reality is, I wasn't the only guest there who felt the same way - during breakfast, there were 2 other sets of guests who also stated that they felt your hotel was unkept and not to par with the photo's and reviews, and that they would never stay there again.

Bottom line - CLEAN your grounds. Your hotel has potential to be very nice, but it's run down. Quite a shame.