Princessa Riviera Resort in Pythagorio

I asked ChatGPT about the difference between a hotel and a resort: "In summary, a resort is usually more than just a place to stay. It focuses on providing a complete vacation experience with various activities, amenities, and services to satisfy guests' needs and desires."

Princessa Riviera is not a resort. It has the location to be one (it offers a breathtaking view over the ocean and the sunrise), but the hotel falls short on everything else one would expect for a "complete vacation experience."
1. The bed was RIDICULOUSLY hard. I weigh 100 kg, and when I stood on the bed, my feet sank only a few cm. We saw the cleaners removing mattress toppers when they cleaned another room, so there was hope that we could also get one, but such luxury was not available for our premium room (confirmed by both the reception and the cleaners).
2. Even though there was a menu, it was an illusion. The food was not prepared by someone who enjoys cooking.
3. There was nothing to attract the hotel's guests. No entertainment, no lunch or dinner service. Apart from those who chose to lie by the pool during the day, the hotel was lifeless.
4. Breakfast was OK, but just barely. An exact menu, without any changes or variations. Bread, cheese, ham, vegetables/fruit, yogurt, cereal, sausages, half-cooked ham resembling bacon, scrambled eggs, coffee/tea, juice. Cheap and completely lacking joy in the food.
5. The fridge in the room couldn't cool to fridge temperature.
6. The fast internet didn't work.
7. The TV was 17 inches. It was barely visible from the bed.
8. The wireless worked occasionally. (But this was probably due to the fact that the internet on the whole of Samos is unstable during the day.)

So, we had paid for a premium room. What was promised was a jacuzzi, either on the balcony or in the bathroom. In the pictures from the travel agency, you could see a corner bathtub with room for two. We got a room with a one-person whirlpool in the bathroom. Otherwise, there was nothing resembling a premium feature in the room. A slightly more spacious balcony facing the breathtaking view would have been appropriate, perhaps? No. A slightly better seating option for the balcony at least? But no.

In summary, we probably would have given the hotel a different rating if it weren't for the bed and the whirlpool. The bed because it's surely the first thing one can expect: a bed you can sleep in. In two weeks, we never got used to it. Our bodies adjusted to the bed about as much as if we had slept directly on the floor. The whirlpool because it was so evident that we had been misled. For an extra 400€, we expected at least something, but we could have done without the single-person whirlpool entirely.