Hotel Spa Hévíz

No way this is 3-4 star and as a tourist that’s not Hungarian be careful as they tried to rip us off with bogus charges at check out. Very disappointing and overpriced

Went there in March 2017, out of season. Rented a room facing the lake, for an extra sum. Well, it turns out that the lake almost cannot be seen from the room, only a construction area right below. And they charge extra for this. I got a coupon for 1000 HUF to use in the Nimfa bar. Well, it turns out the bar was not open, and the receptionist was suprised, saying, he will tell a colleague to open it. Well next day I saw the bar open. It was without music and atmosphere. Just a cabinet with drinks. Who wants to go to such a place??? Then the TV channel list had half the channels not working.... The spa at the hotel interior was very small, much smaller than the pictures would suggest. Appx 6 meters by 6 meters and full of people..... The food only got to 4 star level on the weekend. And the waiters had to be called to, otherwise they did not jump to the task of serving the guests at first. But after writing into the Visitors Book, things started to change. They even greeted me when they saw me. Should be standard for a paying guest.... So don't forget to write your suggestions into the book.
However the free entry ticket to the lake spa was very good. The room was good also. Otherwise I would give the hotel max 2-3 stars for lack of service and discipline towards guests.
I got the hunch that the service personnel live off the tips they get, and earn the minimum wage, that is why they do not care....
This would be a great hotel, if the service personnel could be trained to provide that little EXTRA a tourist is looking for. They could give some music at the reception, some traditional pictures on the walls, turn it into a Hungarian delicacy.... Located just next to the lake, it misses the big opportunity big time. Tourists would just flock to the hotel if this was built upon. However as the city is quite small, service at the hotel quite bad, tourists can just walk 5 more minutes to get the proper service they need. I would call this place the finest example of Hungarian entrepreneurs missing the golden opportunity shining into their very eyes.
And to think about it that this lake is special in Europe, and with the ultramodern spa building in the middle of the lake...... Its indoor swimming area of this modern building almost looking like a car garage which is flooded. Well, gentlemen, THIS IS THE REAL HUNGARY for you.

There are much better hotels in the area for the price, if you really really want to go to Lake Hévíz. (Which wasn't that great anyway...)

Good:
- Staff were nice
- Bathroom was Clean
Bad:
- Multiple insects in room, including spiders moths and flies.
- Elevator was old and didn't work half the time.
- Food wasn't that great and the restaurants atmosphere felt more like a care home.