Orchid Eilat Hotel in Eilat

Best location , very poorly maintained and dirty.
Nice people and Best location hotel in Eilat with amazing view but unfortunately poorly maintained to an extreme level: dirty public areas, including lobby/pool toilets that can't be used, garbages overflowing and not emptied from the prior day and tables by the pool so dirty- never cleaned for at least 2 weeks - I was there twice to witness. outside my room there was food left I call There was nobody to help when you arrive with the car, with the parking or suitcases. self service for everything. In The room:old and not maintained, minibar was empty and no water were offered! in 45 degree Celsius, The price of 5 starts , but the hotel worst then motel. except the view.
random towels service in the room, sometime missing face towels, most time no leg towel, one day no towels at all -when we come back from the beach .
under my balcony we had small roof full of cigarette buds cans and wrappers. I had during my 2 visit 3 rooms and it was true for each room. they charge us $500 for first stay and over $600 for my 2nd stay, outrageous as we expected 5 starts hotel for that, not hostel.

What started as a horrible experience began with being given a room that reeked of cigarette smoke. Initially, the manager hid in her office and refused to come out. When I tried calling, she briefly answered, put me on hold for 15 minutes, and then vanished altogether. Hours later, a different manager finally addressed the issue, but attempted to pass off smaller, cheaper rooms as “upgrades.” It wasn’t until the next morning that a genuinely kind receptionist helped us secure a room that matched what we had originally paid for.

Horrible experience, Had bed bugs and got bitten all over. Worms and cockroaches in the rooms. We complained and the receptionist told us “well we are on a mountain and these things happen”….. Both of our replacement rooms were in the same state. We didn’t even get half off our stay.