Hotel Vienna Ostenda in Rimini

Hotel — and especially the attic room — was a total disaster. You can hear everything from the other rooms, the window doesn’t open, and there’s an unpleasant smell inside. The bathroom is the size of a shower cabin, yet they somehow managed to cram in a shower, sink, toilet, and even a bidet – to wash yourself, you literally have to stand between the toilet and the bidet. You wait an eternity for hot water, and the 30-year-old shower barely drips because of limescale buildup. Additionally, there was visible mold in the bathroom, which should automatically disqualify this “bike storage closet” from being used at all, as it’s simply a health hazard.
At my height of 1.90 m, I had to walk bent over in half just to move around the room.

Breakfasts were monotonous, of questionable quality, tasteless, and poor – no vegetables, only ham, cheese, scrambled eggs, sausages, a few croissants, and overripe fruit. Everything disappeared in a flash, and after 9 a.m., even after asking the staff, hardly anything was refilled.

Four stars? What a joke – this hotel doesn’t even deserve one. This is not a place for animals, and certainly not for people. NEVER AGAIN will I stay at this hotel, and we come to Rimini every year.
The staff were friendly, and the cleaning ladies were extremely kind and helpful despite the language barrier – they were by far the biggest plus of this hotel and deserve the utmost respect.

Don't read 5 star reviews. They not honest reviews. Hotel deserves 2-3 star. One of staff working in dining area from Tunisia he's only in Italy just 2 years he have no idea how to serve, he and dining manage looks bit miserable. One point while guests are having breakfast he picking he's nose and serve without washing he's hand that's disgusting. Other's are just ok.
* Hotel need a update. Specially show too small and no towel rail to hang. Towel they put top of the bin lead. You have to use your hand to open the bin That's Unacceptable.
* They call 4 star hotel so you have to pay high tourist tax.
* Balcony door have shutters, that's very worrying signs. Open and close very hard work.
* Breakfast VERY Limited chose. I completely agree with previous reviews.

Hotel Vienna Ostenda Podsumowanie opinii w Google Opinie nie są zweryfikowane 4,0 850 opinii 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Opinie na innych stronach turystycznych Google nie weryfikuje opinii z innych stron turystycznych. Odwiedź stronę źródłową, aby poznać jej zasady dotyczące zamieszczania opinii. Opinie Wyszukaj opinie OdurowySwir 1/5 2 godziny temu na stronie Google Hotel — and especially the attic room — was a total disaster. You can hear everything from the other rooms, the window doesn’t open, and there’s an unpleasant smell inside. The bathroom is the size of a shower cabin, yet they somehow managed to cram in a shower, sink, toilet, and even a bidet – to wash yourself, you literally have to stand between the toilet and the bidet. You wait an eternity for hot water, and the 30-year-old shower barely drips because of limescale buildup. Additionally, there was visible mold in the bathroom, which should automatically disqualify this “bike storage closet” from being used at all, as it’s simply a health hazard. At my height of 1.90 m, I had to walk bent over in half just to move around the room. Breakfasts were monotonous, of questionable quality, tasteless, and poor – no vegetables, only ham, cheese, scrambled eggs, sausages, a few croissants, and overripe fruit. Everything disappeared in a flash, and after 9 a.m., even after asking the staff, hardly anything was refilled. Four stars? What a joke – this hotel doesn’t even deserve one. This is not a place for animals, and certainly not for people. NEVER AGAIN will I stay at this hotel, and we come to Rimini every year. The staff were friendly, and the cleaning ladies were extremely kind and helpful despite the language barrier – they were by far the biggest plus of this hotel and deserve the utmost respect.

Not worth too high price. Nice from outside, staff ok, but not clean, dirty. Chewing gums on the wall, bathroom shower rotten…. Sheets were clean at least, yet covers not. Would not come back even if free of charge..

My stay here was an EXTREMELY TERRIBLE experience! I'm FURIOUS! I MUST leave a negative review! I will also post an English review on Google Maps—they MUST see this, I MUST complain.

The biggest problem was the HORRIBLE service attitude—incredibly arrogant, unreasonable, and rude.

Background:
On Day 1 during check-in, I was the ONLY guest but waited FOREVER. While processing my check-in, the staff:
- Constantly answered phone calls
- Made MULTIPLE outgoing calls
I thought: *'My check-in is in progress. It’s not complicated. Answering one call is acceptable, but personal calls should wait until AFTER finishing my check-in.'* I endured and waited.

Then she suddenly LEFT without completing my check-in—no explanation. Another staff took over. I said: *'I’ve waited long—can you hurry?'* The new staff called her back. She then YELLED at me:
***'I'm busy! I'm alone! You have to wait! You have no options!'***
Her attitude was AGGRESSIVE—I hadn’t even complained yet!

Alone abroad, I didn’t escalate. Check-in resumed. She said my booking included 2 breakfasts for 1 person. I confirmed: *'Yes—the booking site had no single-breakfast option. Can you deduct one breakfast fee?'* She refused. I said: *'Fine.'*

I recalled two friends staying nearby without breakfast. I asked: *'Can I bring a friend?'* She said: *'Yes, one friend.'* I asked: *'If I bring two friends, what’s the extra fee?'* She snapped impatiently: ***'Your breakfast can’t be refunded! Only ONE friend allowed!'*** I repeated: ***'Extra fee per person?'*** She barked: ***'€15 per person.'*** I agreed.

Ultimately, my friends never came. I stayed 4 nights—ate ALONE for first 3 mornings.

The WORST part came on the final morning:
I had an early meeting. At 7 AM, I grabbed bread (2-3 mins tops) and left. After the meeting, I returned at 10 AM (breakfast ends at 10:30). Since I needed to check out and catch a train (no lunch time), I decided to properly use my SECOND breakfast entitlement.

While getting food, a male staff accused me:
***'You already ate breakfast. This is your second meal—pay extra.'***
I explained my booking included 2 breakfasts and showed my confirmation. He said: *'Ok, I’ll check.'* He went to reception.

I continued getting food. He returned—I asked: *'Verified?'* He said: ***'No. Two breakfasts but one person? Only one entry allowed.'***
I countered: ***'Reception APPROVED bringing a friend—that means TWO entries!'*** He left.

Then a SECOND staff repeated the accusation.
Then an OLD MAN stormed over, shouted LOUDLY (intentionally public):
***'This is your SECOND breakfast! Pay €30 NOW!'***
(NOTE: Reception quoted €15 extra; website states €10!)
He IGNORED my explanation and walked away. I called: *'Let me show you the booking!'* He angrily left.

All three staff PUBLICLY HUMILIATED me with loud accusations.
I abandoned my food and confronted the old man. He said: *'Come to reception with me.'*

At reception, the same check-in woman snapped:
***'I don’t know why you always have so many problems.'***
After my explanation, she finally said:
*'Fine, go eat. The restaurant staff didn’t know—now they do. You have two breakfasts.'*
(NO APOLOGY—still rude: *'Eat then check out fast.'*)

I retorted: *'You shouldn’t blame ME for "having problems"—this is YOUR fault! Staff ignorance isn’t my burden. I showed proof!'*
She exploded: ***'Now you can have breakfast! I don’t want to talk! WHEN will you check out?!'***

Having two breakfasts over two time slots is MY RIGHT.
- My first "meal" was 2 mins—effectively UNFINISHED.
- I left for a meeting and returned—standard for unfinished meals!
- Previous 3 days I ate only ONCE daily.
- NO written rule states "one entry per person."
- Reception ORALLY approved bringing a friend (= two entries).

Despite being WRONG, they:
- Sent THREE staff to harass me
- PUBLICLY shamed me
- Demanded DOUBLE the fee (€30

UNFORGIVABLE!
The receptionist’s victim-blaming—*'always have problems'*—was VILE.

This was my WORST hotel experience

Super small and outdated rooms. NOT worth your money. Beds are hard and small. Super loud as the walls and doors are paper thin. Regretted booking it as soon as we walked in. Tiny bathroom. Had to pay 90€ extra for an upgraded room that wasn’t even an upgrade at all…. Don’t waste your money and time coming here. Great if ur only concern is being close to the beach, but everything else sucks.
At least the staff was nice and break fast was okay.