Hotel Residence Villa Del Mare in Rimini

Underwhelming Stay, Despite Friendly Housekeeping. Our stay was disappointing for several reasons:

Reception & Spa Mismatch: The reception was unhelpful—one staff member was particularly grumpy. We were told the spa (sauna and massages) was closed for our entire stay. yet this wasn’t communicated during booking because they advertised spa etc on the website but apparently this is unavailable , which fells misleading.
Missing Room Essentials: The room lacked cups, glasses, coffee, tea, kettles, and even complimentary water—forcing us to purchase coffee each morning. The fridge barely worked, and our room key repeatedly failed.
The balcony was bare—no chairs or table.
On the positive side, housekeeping was always warm, friendly, and diligent—one of the few highlights.
Overall, essential amenities and advertised services were missing. With reliable housekeeping as the only real positive, the experience fell far short of expectations.

Avoid this hotel
The positive first
- very friendly and kind staff
- free parking

Negative
I booked triple room with double bed and one twin bed.
I got double room with double bed and rollaway bed. This extra bed is not part of the room. Everything is arranged for 2 people, 2 chairs inside the room, 2 chairs at the balcony, double bed had to be shifted from original position to make enough space for rollaway bed!
This bed was super small and uncomfortable!
I can understand the hotel had some issues, but this could be solved with apologize and some compensation, like discount from the price.

Next point is spa. We have chosen this hotel also because of spa, unfortunately spa were closed.

Next point is the breakfast. There was 1 kind of ham, it was so so, 1 kind of salami, so so, 1 kind of cheese again nothing special. Bread was ok and fresh, scrambled eggs awful, boiled eggs, I’m not sure it they were boiled today or yesterday. Very bad sausage and terrible juice.
What was positive they have a lot of sweet products pieces, croissants… and fresh fruits, but no vegetable. My kids appreciated this kind of breakfast.

Cancelled my booking at the last minute. I had the same experience as other prople that have booked this hotel. They cancelled the booking stating my payment card was invalid. This was despite me confirming 3 times the card details were correct and even gave them a different card the 3rd time. As with others who have experienced the same I was told that I could rebook but at the new higher price which was 4 times higher than I had booked. When I complained to the hotel they were very rude, told me it was my problem and when I left a review on Google they threatened me with legal action. I can prove these claims and have copies of the messages sent to me by the hotel. *********** tried to help me and told me the hotel had agreed to honour it but after contacting the hotel again they still refused to honour the booking. I have now booked an alternative more expensive hotel in Rimini with the exact same payment card which worked for that hotel fine. Beware that if you book with this hotel you might not get to stay there and it will end up costing you more money. I will be interested to see if they reply to this review in the same threatening tone.