Ferrini Home - Etnea Portrait in Catania

stolen items from my room, reception did nothing to help me they just screamed very violently to me

Don't go to this hotel asulatetly. Never to go this hotel.In the morning, After 10 o'clock, light turn off. He Ask me go out for clean room. ROOM is very dark. It's old buildings. Show room is very small.you can't show water is very hot and very cold in sometimes. Very unkind and very awful. Breakfast is very bad. Only few breads and one cup of milk. That's all. Very awesome.never to go this hotel.

The hotel was a complete disgrace, the pin code they gave us was wrong, and my night mate and I couldn't enter the hotel had to search for a different hotel for 1 hour. I definitely don't recommend it. They took the money of the hotel I didn't stay with from me. A total fiasco

I met the worst hotel staff in my life.

Because my flight was late, I took an airport pick-up taxi to arrive at the hotel entrance just before 10 PM to make it to the check-in deadline at 10 PM,
but I met an employee who didn't open the door when I rang the bell and left work at 10 PM,
but he just ran away,
so I had no choice but to wander around and check into another hotel nearby late.

I felt that the mindset of hotel staff in the service industry was the worst,
and I thought that there were many problems with the management policy of the hotel.
I liked Italy and had been here several times, but this time,
I realized how much influence one person's actions have on customers.

A very, very dilapidated B&B renovated from an old apartment. There were two local men at the front desk who were very aggressive. There is no wifi in the room, and the temperature in Sicily in July is as high as 40 degrees, so this store requires that the air conditioner be turned off every night. In order to minimize the use of guests, we limit the supply of roll paper and soap to guests. We are also required to leave the hotel after 10 o'clock every day, and sitting in the lobby is not allowed (sometimes we want to discuss some matters in the lobby for the next day's meeting, and we are in a hurry. people). After cleaning, I often find the door directly open. In order to confirm the indoor conditions, he even opened the door to check the air conditioning condition many times without saying hello. (A total stay of 5 days, two days without air conditioning) After the delayed air conditioning was repaired, they opened the door and entered our room without saying hello every day. My female colleagues share a room and cannot turn on the air conditioner in summer. They have to break in and chase people away after 10 o'clock during the day, which is really scary. In addition, even though all fees were paid in advance and I checked out on time (10:00 in the morning), my colleague was still charged 95 euros indiscriminately. I have been working here for 15 years and have been to many hotels at home and abroad. I have never had the worst experience. If you communicate in English and pretend not to understand, the translator will communicate in Italian and immediately scare you with a vicious look and not reply. The purchase included breakfast, but this store only bought two very low-quality breads every day, paired with some rotten fruit, which was extremely disgusting. You heard it right, it’s just two pieces of bread. Guests can only cut thin slices with a knife and eat them separately. There is often no breakfast to eat. At the same time, I caught the front desk lying many times during my stay, and my character is extremely poor. I don't think this hotel is suitable for any purpose.