Eleven Trees Maldives Hotel

We have been looking forward to another stay and this was going to be our sixth time back in Eleven Trees. However, I feel very uncomfortable making the reservation with a lot of time pressure after having to ask for further clarification multiple times due to unclear communication. Very poor customer service.

Eleven Trees nightmare we had this week ! I heavily suggest to never visit this hotel. The hotel manager Ahmed is such a very non customer centric. the way he talks and never say even hello to customers neither to the employees.
Social Media is the best way to inform others about issue and I want to inform people on the same.
On top of that they sell on booking.com a complete false seaview which mislead customers (done on purpose).

1. The Hotel is strategically located near the beach and in the heart of the city of Hulhumalle amidst a bustling place.The building is new and hence clean and well maintained.

2.The room we were allotted was like a cage when in fact, we had paid for a much more spacious double room with a balcony. Only after our continued insistence they shifted us to a room that we paid for which was after seven days. No tissue papers or toilet paper were available which are absolute essentials. We had to ask for it. Plug points did not work either.

3.House keeping.
In fourteen days the linens were changed only once. That too upon insisting. Similarly sweeping and mopping and toilet cleaning were done only twice in two weeks.

4.Internet.
It was an utter disaster. It worked for four days and later it waned out. Everyday management said IT team would come to repair. Sadly no one from IT ever turned up. I missed out on two important google meetings. My roommate got cut off from her family. Three days before checking out they very condescendingly connected to their system.

5.The food. On three special occasions special Biriyani was served .Twice we got chicken curry and again just twice veg curry was served. Otherwise meals provided were scant and tasteless. Fruits and vegetables were missing or minimal. We had to buy additional food from outside.

6. The staff.
The silver streak among the dark clouds.The front desk personnel especially Isha was extremely hospitable, helpful and had very pleasing manners. She was very obliging. Hats off to her and the gentlemen working in the kitchen, restaurant and house keeping.They were very polite,service minded and had pleasing manners.

I would not recommend this hotel to anyone unless nothing else is available, the services and food provided were abysmal and a rip off. We were cooped up and treated less than for the entire duration of our stay. Less hotel, more hostel.

I would rate them 2/6
Girija.

We stayed at Eleven Trees on a 15 days package. The hotel is very well located, close to the beach, and the main street. The property appears to be new and well maintained. The room and the bathroom are clean and well maintained. The housekeeping cum restaurant staff are quite nice and respond well. The front desk staff are also nice, particularly Isha who is quite helpful.
Sadly, the whole experience turned out to be bad merely because of the food. Our package was a full board package which included all meals. We were told by our Cochin agent (Bonjourneys) that the food would be buffet. However, the menu was just one dish with rice or chapatis, and nothing else. What we got was:
- For Breakfast and Dinner - Chapatis or Porathas, and one spicy vegetable curry. After few days of complaining, they started giving us toasts (with little butter and jam) and one egg for breakfast instead of the chapati-curry combination. The butter serving was so small that we had to buy butter from outside and carry it to the restaurant.
- For Lunch - A plate of plain rice and one spicy vegetable curry or dal. A small salad and a pappad were the add-ons. On some days, it was just a plate of fried rice and a pappad for lunch.

Having paid close to USD 2650 for a couple (USD 176 per day), the type and variety of food which was served as part of a full board package as buffet was terrible.

Horrible hotel.... Internet is such a disaster not working properly when we asked the receptionist guy it is the internet you can use he says if you want better one go other places.This guy is a rude!!!!!!!

And also room was not clean when we want to use kettle for a coffee it was really bad condition.There was milk and tea in the kettle maybe it is made a month ago!!!!!!!!!