Hotel Mallorca in Mexico City

Place is infested with BEDBUGS, do NOT GO there!!!! personnel know the place has an infestation but they do NOT do anything about it, they just say, "yeah we know some rooms have bedbugs". They didn't even refund me for the inconveniences, they just steal your money. Place did not have running water and the elevator was not working. THERE IS NO INTERNET in the rooms, just in the reception. Place was poorly illuminated too. The place smells like humidity. Really, the opposite to what they advertise.

Updated review: I hear the “bedbug” situation has gotten bad. While I’ve never experienced bedbugs here, I take the other reviews very seriously and no longer stay here. Plus the water outages seem to have gotten worse and apparently the current ownership no longer maintains the place.

Original review: I’ve been staying here for a week at a time, twice a year for many years. Yes, it’s a bit run down. But it’s a bed and a warm bath. Nothing to complain about. NEVER had a bed bug in all my stays. Once the roaches got my leftover pan dulce. But they spray regularly (unlike the US), so I hardly encounter any problems. Can be a bit noisy at times because of careless guests. And don’t get a room facing the street in front. A noisy truck comes to fill the pool across the street several times a week. Occasionally in the past there were elevator problems and water outages. You do get what you pay for. Convenient location near the art park and Reforma Metrobus station. Inexpensive, but filling restaurant.

This hotel is a no no. Yes is cheap, but the rooms are dirty behind gross. Carpet is disgusting, I wouldn’t step barefoot on it. They cut off the water from time to time. When we arrived there was no water. We were told that they had an issue, but later found out that they do this on purpose. Thankfully we were able to find another hotel and didn’t stay in this particular one, but did see the regular rooms and the “remodeled” ones. Both gross

Don't stay here. There's bedbugs everywhere. It's so infested they pop up even during day time. The worst part is that staff are super rude and they won't give your money back. They're basically stealing your money and putting your health at risk.

This is a worst play to stay, it’s a very old room with no amenities, no WiFi in room, staff are rude. No cleanliness, bathroom smell bad, plugs are broken. More like a dungeon.

It's a bit...

The remodeled rooms are OK, but you can tell they were quickly "fixed". The wifi sucks, the outlets are loose, and the TV barely gets signal. Rude front desk workers, I paid for a superior room and they tried giving me two of the roach rooms. The housekeeping manager spends at least an hr gossiping about guests with the front desk woman. They make you leave your key when you leave which is sketchy. When you come back they don't check if you're really in that room, only once in my ten days there did they confirm my room was mine. We left for 3 days and someone went through our stuff. Housekeepers are rude but the rooms get cleaned everyday and you get fresh towels. The man that runs the restaurant is also very nice and the food is good. The water in the superior room was hot but you have to angle the shower head towards the wall or you'll be swimming once you step out the shower. Location is great but for a few more pesos I'd rather stay somewhere else.