5 star hotels in Mexico City

Perfect location, nice staff, good view from my room.

Very good hotel and it is worth the cost

Good service and very good breakfast

Hotel location is great, walking distance to a lot of restaurants and sightseeing activities. Breakfast had a lot of variety. However staff was not friendly and very rude on the last day during checkout. We raised this with the reception staff and they later sent an email to apologize.

Location is great and Rulfo restaurant has Halal foods.

Definetly come back for a great stay

Perfect location. Hotel has all the amenities. Lots of misunderstanding in communication due to staff doesn’t speak really well English. Delicious breakfast with amazing smoothie station. A very nice pool/gym area.

The rooms are comfortable. The dinner at Seders bordered on inedible. The ceasar salad dressing was flavorless on lettuce that was near frozen. The packaged croutons on top did not redeem the salad. Housekeeping rang the doorbell before 8:30 am two days in a row. The front desk should inform housekeeping when someone checks out. Or the restaurant could inform housekeeping when guests arrive for breakfast...

Corporate but comfortable. Don't book lounge level. It is closed for Reno. But the comp breakfast is very good. Very, very comfortable bedding, excellent service, clean. Stayed here first night in cdmx bc arrived late. Wanted predictability and to see/dine in polanco. Right next to park. Walk to anthro museo. Then Off to Condessa/roma.

Our stay at the JW Marriott was very nice. But I wanted to give a special shout out to Marianna Pineda, Guest relations manager. We met her at the club lounge and she went out of her way to make us feel welcome and appreciated. Marriott is very fortunate to have such a charming, warm, kind and interesting person working for them. She truly made us feel that her home is our home.

Prime location, service and rooms are impeccable.

Very good!!! The service is humane. The hardware is absolutely 5 stars. Breakfast is 8 points. The location is great if you like high-end communities.

the experience was great, the service was very professional. and the room service it's a 10/10 but it's a little far from many points. so you will need a car or any other similar vehicle cause there's no subway around but there's some autobus nearby.

Excellent option for a family stay, very comfortable, clean, and in a great location. Very close to the shopping center.

The service in the restaurant was superb. The receptionists were cordial, but they did not seem genuine. The sink in room 703 was clogged. I reported it, but it was not fixed. The cleaning service is excellent. The bed, pillows, and bedding are cozy and comfortable.

This hotel was great, really clean, secure and amazing features, will definitely stay again.

Everything was great although the bathroom wasn’t cleaned that well enough and water was leaking from the toilet.

I have been going to Mexico for 20 years. For some reason all hotels seem to have the bad habit of having some staff knocking on your door around 9am. I arrived late; had to put out the Do Not Disturb tag. Even though I removed the sign whenever I was out, the room didn't get done in three days.

Close to the airport, not cheap, average service, no one even takes the luggage!

Bad service. I arrived after 2:00 to check in and they didn't serve me until 4:00. The sheets hadn't been changed in the room since I found hair on the bed and pillows. Toilet paper was less than half used and they didn't change it. I wouldn't return.

Good , just room service never arrive , rest perfect excellent service

The room was quite dirty, with hair in the shower and a dirty bathroom, very thin toilet paper and they have a technology to turn off the lights that is "smart", for some reason the room was not well synchronized, we called maintenance and still had to sleep with the lights on. In addition to this, they do not have a parking lot with an agreement, so you have to pay an additional $120.00 MX per day...

The hotel's airport pick-up service is very good. If the shuttle bus is not available, they will send a separate car to pick you up. It's a free service. The hotel is very clean. It feels very safe to stay here with children.

It is a basic hotel choice in Mexico City. It is very close to the airport and can be reached in about 15 minutes. The sanitary environment is excellent in all aspects and the staff is very friendly towards guests.

I have stayed here before and the level of service and cleanliness is still as good as ever. The main standout is that the staff are super friendly, willing to help with anything, and create a great experience. Most of them speak pretty good english as well. There are a great selection of facilities on site from bars and restaurants, the spa, the pool with a view to die for, the trendy club/bar overlooking...

We had a wonderful stay at Sofitel Mexico City Reforma and would definitely recommend it. The location is excellent, with bus stops and Metro stations within walking distance. Given how heavy traffic can be in Mexico City, having easy access to public transportation was a huge plus for us. We booked a room with Club Millésime access and really enjoyed the experience. The dedicated check-in/check...

This hotel has potential, but the service, food and overall experience needs to be improved. The location was fine, but we didn't do a lot in the area, but it was safe and central. The food left a lot to be desired. The breakfast was average, it lacked the fine dining experience and quality of food I expected. The pastries were stale, they didn't taste fresh. The omelets were terrible, fruit was...

Sofitel Mexico City Reforma made our daughter’s 6th birthday trip truly unforgettable. From the moment we arrived, Noelia went above and beyond to make her feel incredibly special. She took the time to learn the little things our daughter loves and coordinated thoughtful surprises throughout our stay. On her birthday, she even arranged a treasure hunt filled with things she loved, which meant so much...

Not the boutique hotel we normally prefer, but unable to find one we liked, we went for a big name we've had good luck with before. Location is fine, but not in the more "fun" areas like Condesa or Roma Nte, although it's close enough for easy access. On Sundays when Reforma is closed it's perfect for a bike ride to the park. We stayed in a Millesime room and it was lovely. Bed was too firm, but they...

Nice view, breakfast and room service, although not so many menu options. Gym is decently equipped. Great spa! Overall good experience.

Excellent attention at the fromt desk and at the Il Becco restaurant.

Four seasons has consistently superior service. The rooms are a bit outdated but very comfortable, clean and quiet. The hotel is under going renovations so I assume the rooms Will be exceptional once completed. The courtyard and dining options are excellent. Staff truly go above and beyond.

I had the worst allergies in the room because of the carpet and dust. Our lights and black dust around the lantern covers. The rooms are definitely run down and I don’t think it’s worth 1k a night. There’s better newer hotels in Mexico City you can stay at for half the cost. Service here was also mid which I wasn’t expecting for a four seasons

Superb hotel experience. An oasis in the otherwise bustling Mexico City.

Public space is nice, along the lines of what you would expect at Four Seasons. Similar experience at check in/out. The rooms I found to be 3/4 star. Bathroom felt almost cheap. Furniture needs upgrading - cabinet drawers didn’t work properly, desk had wobbly legs. Unremarkable overall.

Great stay. However, I found UBER "Black"much less expensive than hotel transportation option for trips during our stay.

The hotel was very nice, they even offered us a bigger room upon checking in. The staff at the hotel were very polite and always tried to help out. Location wise it is okay, requires a bit of walking if you want to use public transport, but for Uber rides it is perfect, very close to a beautiful park with a lot of museums and zoo.

Very well located hotel, friendly and helpful staff. Well appointed, spacious room. Surprised to have a refundable security deposit charged to the credit card which attracts both exchange and processing charges (non refundable).

A great location with a very impressive lobby and facade. The room was nice although a bit small. Whilst the staff were mainly great, we were disappointed on a couple of occasions. Firstly, they took away our bath towels without replacing them. When we called down asking for towels they said they would send someone straight away however we never received them and had to dry ourselves with our robes...

It’s a nice place with a good hotel, great restaurants, and friendly people. However, there was something that happened in the room ,,, I won’t mention it now, but I’ll consider it when rating my next stay there.

Some young waitresses are not so friendly to customers and always seem a little impatient. I hope that the relatives, friends and parents of this waitress will encounter more warm, generous, patient and meticulous good services when traveling abroad.

I was satisfied with the service and everything, but the room was a bit old and disappointing!

Location wasn’t great. Also lobby wasn’t very nice. But service was amazing and very clean rooms.

I really like this hotel and found a location to be quite convenient. We were there for day of the dead and it was a great experience staying here. We really enjoyed that time of year in a celebrations, but expect huge crowds and if you’re planning to visit book in advance. The museum and the castle and the park are very close. What I loved most about the hotel was the bed. It was on the firm side...

This a a wonderful place to stay in Mexico City. It was very clean and in a great, safe, and central location. We had an awesome view of Chapultpec Park.

The staff was AMAZING. Best level of service received in CDMX.

We enjoyed our stay at Grand Fiesta. The only bit if a downside was the mattress which we found to be too firm for good sleep.

17th floor room facing Chapultepec Park. FANTASTIC room. Everything SUPER CLEAN. Great service!!!!!!!!! Hotel food and restaurant were great. We were so very happy with this hotel experience!!!

Staff was courteous. Breakfast had many options, although high-end fruits such as mango, passion fruits were not provided. There was no juice/smoothy station and no omelette station, although servers could bring items upon request. Toaster was old-styled with difficulty to retrieve bread. Some room amenities were dated. For instance, curtain needs to be pulled (not automated), bed-side lamps are...

We had an excellent stay. Staff is awesome, they remember your face, name , where you were touring etc. general manager was so delightful, helpful with information and suggestions , we enjoyed our conversations with him Hotel had a champagne sabre event with appetizers in the lobby that was lovely

From the time we checked in to checkout we were taken care of our needs by butler service the room amenities are par excellence and maintained very clean the proximity to shops and tourist attractions is an added advantage. And restaurant and spa are must visit

Excellent hotel!! Love everything about it. Staff are great and restaurant is amazing. Would definitely stay there again on my next visit to Mexico City.

Big room, great service and Diego was especially friendly.

Well.. it is the st regis.. it is amazing. And the people, incredible!

The hotel is not up to W standards. The staff is very friendly, the breakfast is good but basic, the spa is very small, the rooms are old.

Normally I don't comment, but at this price, you must avoid the W in Melbourne. I paid almost 4️⃣oo🔪, and when I complained to the front desk that the price and room did not match, the front desk said they received 2️⃣2️⃣o🔪. The middleman's fee is too high. Even if the price at the front desk is much better, you can choose the Hyatt next door.

Convenient location, suitable for business travel

It is two levels lower than the W Hotel in China. The safety of the wealthy area is beyond doubt. It can only be said that Mexico has its own national conditions.

This hotel is really good! The room is clean and tidy, with complete facilities and comfortable living. In terms of service, the staff are very enthusiastic and have a very good attitude, making people feel like they are back home. The breakfast is also rich and delicious. The surrounding transportation is also convenient. Overall, I am very satisfied with this accommodation experience and will choose...

Facilities: good Health: good Good environment The service was excellent good

excellent!! the room was clean and very comfortable. the staff incredibly friendly and always help with smiling. can't wait to be back soon.

Very satisfied, the suite is comfortable. It is worth choosing next time

The worst Ritz-Carlton I've ever stayed in. The swimming pool is just a bubble bath. All kinds of inconveniences!

Very good service attitude! General luggage service.

very nice :) It was a really good experience very pleasant spot

very nice :) It was a really good experience very pleasant spot

Las Alcobas sits right on Masaryk, one of Mexico City's most dynamic streets, and it delivers on every front that matters. The water pressure alone is worth the booking. Genuinely the best I've encountered in Polanco, and I'll take that over almost any other amenity. The staff is incredible. Turndown service is thoughtful and the kind of touch that reminds you why you chose a luxury property in the...

A very nice, luxurious hotel to stay in, in the midst of Mexico City. The staff is wonderful, and the room was clean and quiet, as well as incredibly comfortable with all the amenities one could need. The Polanco neighborhood is also pleasant, with nearby parks and restaurants, as well as higher end shopping. 10 minute walk to the subway and 30 minute walk to the Anthropology and several other museums...

Such a great boutique hotel!!! Room was pretty spacious and nicely decorated and furnished. The shower was amazing! We had adjoining rooms, which was super convenient. Both rooms were pretty quiet at night. Breakfast was included with our room and was really delicious - I was surprised! The service was very friendly and attentive. They even gave us a room to sleep in after we arrived on a...

I just wrapped up an incredible stay and it was hands-down one of the best hotel experiences I’ve had in Mexico City. From the moment we arrived, the hospitality was warm, genuine, and truly exceptional – the staff remembered our names, offered thoughtful recommendations, and went out of their way to make everything seamless and enjoyable. The breakfast was an absolute highlight! Every morning felt...

I booked this for my boss, and he has nothing but good words to say about this hotel. Totally awesome!

Our room was spacious and spotless. Service is remarkable. The hotel Concierges booked our restaurants, arranged a driver and a fabulous guide to the Pyramids of Teotihuacan, and arranged tickets to a show. Angel was particularly helpful. Breakfast was delicious. The hotel is in an upscale, fabulous location

First the positives. The staff was very friendly and attentive. I appreciated all of my interactions with them. Most spoke English to help with any language barriers. Although some might find the hotel a little eclectic, the place was clean and fun to stay at. There was only one working elevator at the time so had to take the stairs a couple of times to move around. Be mindful that the stairs are a...

Absolutely loved this hotel, from the minute Eduardo checked us into our room early, complimentary drinks (beer) from 6:00 to 8:00, free water all day. Woke up to a delicious breakfast at the roof top, and for our last night we had a really good diner of fish, flan, with espresso Martini. Also a great choice for American platinum rewards! (300$ half year credit + a tons of instant rewards and upgrades...

Our stay at the Umbral, Curio Collection by Hilton was exceptional from start to finish. We booked a large room and it exceeded every expectation — spacious, beautifully designed, and with a spectacular view that made the stay feel elevated and calm. The rooftop views were great. The staff was consistently outstanding, and the service felt personal in a way you don’t always find in big cities. A special...

I cannot say enough good things about this hotel. My husband and I stayed there for 4 nights and honestly this is place exceeded all of my expectations. The view from my room was spectacular. The rooms were spacious, well organized, and extremely clean. The rooms were cleaned and replenished daily. There are two restaurants on site and both are extremely delicious. Room service was quick and friendly...

Wonderful stay here! Room was very comfortable and quiet. Gym was extremely well equipped. We had really tasty breakfasts on the rooftop restaurant in a green, light-filled space. All the staff were very kind and responsive to our requests via WhatsApp, especially Larissa & Eduardo. Would definitely stay again!

Most rooms in this hotel lack outside windows, which makes them feel quite claustrophobic and poorly lit. On top of that, the hotel's location seemed incorrect. I sent my current location to a taxi driver, but their navigation system was wrong. Then, when I ordered food delivery, the driver couldn't find the hotel and claimed they had delivered to the wrong address. This entire experience was incredibly...

The location was great, but a bit over priced for the quality! We wanted to do an early check in at 7:30 am, but the charge was over $500 dollars, ridiculous to me. So we just left our luggage with the concierge . The next day we called the spa for a couples massage and for 50 minutes it was $5300 pesos each, which is a little over $300 dollars each. Not even in a 5 star in Las Vegas! Ridiculous for...

The room was clean and tidy, and the breakfast was decent too. Getting around using Uber was incredibly convenient. Highly recommended!

Not very good, just average, the room is also average, and the female head waiter in the breakfast room has a bad service attitude, looking down on people. Not recommended to stay.

Unexpectedly good, I didn't know InterContinental was so good overseas

Nice environment, convenient transportation

The hotel is conveniently located, the rooms are clean and tidy, the network is stable, but the bottled water in the room tastes strange. The breakfast is relatively rich and there are some changes every day, which can also adapt to my parents' Chinese stomach.