Hotel Pala in Kathmandu
✅ Multiple guests praised the staff for being friendly and helpful, with specific mention of Mr. Krishna Duesdi and Lakshmi at the front desk. ✅ Rooms are often described as clean, bright, and comfortable, with some guests noting quiet rooms despite the lively neighborhood. ✅ The hotel’s restaurant and bar, including breakfast service, were appreciated for quality and convenience. ✅ Guests valued the convenient location in Thamel, close to eateries and city attractions. ✅ Free bike rentals and wellness facilities like the spa and sauna were noted as useful amenities. ❌ Several reviews reported rude and unprofessional behavior from staff, describing service as slow and disorganized. ❌ Food quality received criticism, with one guest calling it 'disgusting' and not fresh, and others noting dissatisfaction with pricing. ❌ Management was called 'clueless' by one reviewer, indicating possible issues with customer care and problem resolution. ❌ At least two guests had very negative experiences with staff behavior, including confrontations when complaints were raised.
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Description
Hotel Pala is a 3-star hotel located in Kathmandu’s vibrant Thamel district, offering a range of room options including Standard, Deluxe, and Suite categories, some with balconies and city views. The hotel provides essential amenities such as air conditioning, heating, free WiFi, and a spa and wellness center. Guests can enjoy on-site facilities like a restaurant serving buffet and continental breakfast, a bar, a garden terrace, and a 24-hour front desk. The hotel also supports family stays with family rooms, and practical services including laundry, luggage storage, currency exchange, and a business center. Despite mixed reviews, many guests highlight the clean and comfortable rooms along with helpful and friendly staff, particularly praising the breakfast and the peaceful environment within a lively area.
Location
Hotel Pala is situated in the heart of Thamel, Kathmandu, a major tourist and shopping area. It lies 131 km from Syangboche Airport (SYH). Guests will find The Factory Restaurant just 297 meters away, rated 7/10 but considered a bit pricey by some visitors. The hotel’s central Thamel location means that numerous restaurants, cafes, and shops are within walking distance, making it convenient for dining and exploring local attractions. This prime spot allows easy access to the city’s main points of interest and transport options.
Tips
- Book rooms with balconies or city views for a more pleasant stay.
- Use the free bike rental to explore Thamel’s surroundings easily.
- Be prepared to pay separately for breakfast, and if you have any issues, try to communicate calmly with the staff given mixed reports on service quality.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Continental [Mon - Sun] 07:00-09:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of US$25.00 is charged.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, UnionPay, MasterCard, Visa
Services and facilities
- ATM
- Computer
- Air conditioning
- 24-hour reception
- Smoking areas
- Currency exchange
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Private check-in/check-out
- Outdoor furniture
- Non-smoking rooms
- Room service
- Family room
- Cable TV
- Locker
- Flat-screen TV
- Shower/Bathtub
- Shower
- Toiletries
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Breakfast in the room
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Kitchen
- Bottled water (at extra charge)
- Free Wi-Fi
- Car rental
- Airport transportation
- Transfer services
- German
- English
- French
- Multi-language staff
- Arabic
- Tour assistance
- Library
- Bike rental
- Barbecue grill(s)
- Hiking
- Sun Deck
- Offsite parking reservations required
- Parking nearby
- Business center
- Fax and copy machine
- Cycling
- Doctor
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Family/Kid Friendly
- Pets allowed
Street view
Video: Kathmandu Resort Hotel
Map
Reviews
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Hotel Pala
What types of rooms are available at Hotel Pala?
Hotel Pala offers Standard rooms, Standard Triple rooms with or without balconies, Standard Family rooms with or without balconies, Standard Double rooms with options for view or balcony, Standard Double Family rooms with balcony, Deluxe rooms including Deluxe Double rooms with or without balconies, Suites, and Family Suites.
Does Hotel Pala allow pets or service animals?
Pets and service animals are not allowed at Hotel Pala.
Is breakfast included in the room price at Hotel Pala?
Breakfast is served continental style daily from 07:00 to 09:00, but additional breakfast fees are not included in the total room price and must be paid at the property.
What is the hotel’s policy regarding children and extra beds?
Children of all ages are welcome, but additional fees may apply if they use existing beds. Cribs and extra beds cannot be added to any room type.
How far is Hotel Pala from the nearest airport?
The hotel is 131 kilometers from Syangboche Airport (SYH).
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Hotel prices for: May - June 2026 calendar
The average hotel price this month is 39 USD The best time to book is May 25, with rates starting from 37 USD