Eichardt's Private Hotel in Queenstown

One of top 3 best hotels I have stayed, that's counting many Waldorf Astoria, Ritz Carlton, St. Regis, SLH, and many others. From reception, to concierge, to bar tender, service is impeccable. It made our anniversary trip so much memorable. And the location is impeccable, right in front of Lake Wakatipu in the middle of Queenstown downtown. If you're in Queenstown, be sure to book Eichardt's. You won't regret it.

Eichardt’s is hard to miss — a stately, historic building situated perfectly in the center of downtown Queenstown facing the lake. Elegant, both inside and out, the hotel is small, intimate and comfortable. My wife and I spent three terrific days at Eichardt’s towards the conclusion of our journey through New Zealand and found it to be exceptional. The staff was easy to communicate with before our arrival, unbelievably responsive, and helped us arrange dinner reservations and an excursion. On arrival, we were shown to our suite, which consisted of a beautifully furnished separate living room, bedroom and large bathroom, with a complimentary minibar, drinks (alcoholic and non-alcoholic) and snacks. Our room did not have a lake view, but it was consequently very quiet, which I value, especially in a busy and noisy downtown like Queenstown. Guests are invited to enjoy a common living room 24/7 with a view of the plaza and lake, where pre-dinner cocktails and hors douvres are served daily, and delicious cookies are served fresh daily. The included cooked-to-order breakfast is excellent. Staff arranged for us to have dinner in the cozy bar, rather than in the restaurant, and the food was delicious. An off-site gym is made available to guests that want to work out. The staff is very welcoming, attentive, responsive and professional. I doubt there is any hotel comparable to Eichardt’s in all of Queenstown. It was very difficult to depart when the time came. If it is not already apparent, we loved our stay and recommend Eichardt’s highly.

This was the most wonderful hotel in a great location. Service was amazing. Katherine looked after us brilliantly also Sarah. Rohit was great in the restaurant. All the other people working there were amazing. Pre dinner drinks and canapés every night. Whisky and wine included. Lovely sitting in the private lounge. Spectacular views over the lake and walking distance to everything. I would recommend to anyone who wants a small boutique hotel in Queenstown.

My daughter and I had a whirlwind two-week trip across New Zealand and our stay at Eichardt's Private Hotel was one of the highlights! The lake views from the Heritage suite could not be beat and everyone who worked there was professional and helpful. I"d like to call out Eduarda in the bar who made wonderful lattes for us and gave great tips and advice for our daily adventures. The beds were comfortable, the room had every amenity you could hope for and I love that the mini-bar was included. We'll definitely be back!

The hotel was a haven of warmth and comfort on a very cold, wet, and windy day. We loved our suite overlooking the lake and the service was excellent.

1st class in every category. Friendly,young engaged staff. Just amazing all round.

Right by the lake in the center, quiet in the bustle, a great experience and great service

The real question is why stay in Queenstown? But if you are and want to be in the middle of everything. Eichardt’s is a lovely spot with beautiful views of the lake. We would have preferred to stay just outside of town at the Rosewood property and come in for a meal or to walk around. That said—. Pros—Small boutique hotel, only 12 rooms, tastefully decorated and very comfortable and spacious. Friendly and very accommodating staff. Cons—drinks are served each night in the Parlor. I added a photo, dirty glasses were left overnight for over 12 hours, not what you would expect in a top rated luxury hotel. Queenstown was experiencing a problem with drinking water during our stay. The hotel staff was not very clear at first, that it was not safe to drink the water; that should have been made more clear. And on the first night, the air conditioning for the entire hotel was out, with little notice or explanation to the guests. It miraculously worked on the second night. No gym or fitness center on site. Noisy location, I felt were in Greenwich Village on a weekend night, so noisy you could not leave the windows open. Breakfast was fine, but not particularly special. We would not go back and would tell friends to consider other options.

Environment: The most important thing is the environment. It is right in the center of Queenstown. Open the window and you will see the largest lake.

Facilities: There is a small happy hour living room with many Chinese elements and a wide variety of wines.

Hygiene: Hygiene is okay, but water easily flows out of the bathing area

Service: The young lady who received me in Queenstown on the first day was very enthusiastic.

Great location and service. Great value for money