Beary Best! Hostel Chinatown in Singapore

The attitude at this hotel was absolutely terrible. I booked rooms for the 28th, 30th, and 1st. I couldn't find a room for the night of the 29th because there was a concert, and many hotels were fully booked. Since all hotels in the vicinity were full, I planned to just rest on the hotel sofa for a while. I wasn't disturbing anyone or playing electronic devices out loud. The front desk staff came over and woke me up, telling me to go outside. They said that if I hadn't booked a room, I couldn't wait inside, as it was hotel policy. I asked where I could possibly rest outside, as I genuinely couldn't find anywhere to go. She then told me to try asking at the hotel across the street. So, I left, and a gentleman from Bangladesh experienced the same thing – he was also kicked out. We ended up sitting outside the entrance from 2 AM all the way until 9 AM. I find it really surprising that even with their policy, it's inappropriate to treat guests who have booked your rooms this way. During this time, the front desk staff even came outside to smoke, put on headphones, started singing, and swaying their body, which felt incredibly provocative. I don't understand why, even though we're from different countries, as fellow Chinese people, they would treat a consumer like this. It felt like they were kicking someone when they were down in a foreign land.

Denied service and refused refund and never do anything to right the wrong. They asked you to make change the itinerary so you breach the terms and conditions so you rebooked so they can make money out of you again. Avoid this at all cost. Their service sucks. Their staff are rule and ignorance of guest. Glad I never stayed there and have to evacuate quickly. Avoid Avoid Avoid. Not worth the trouble