Exe Lev in Ljubljana

The hotel itself isnt bad, but I had a very unpleasant experience with the staff to start it off. I had booked 3 nights but didn't arrive till after night 2 due to a personal conflict and even informed the hotel that I would arrive in Ljubljana early morning of my 3rd day. I arrived in the morning of my 3rd day after a 15 hour journey, but upon arriving I get told I have to wait till 3pm even though they've charged me for all 3 nights. After much arguing with them where they insist this is their standard policy and do not have any available rooms for me - I get told to contact Booking.com if I want. I called them and they thankfully agreed this was unfair to me and fixed the situation by getting me a room shortly. Very sad this had to be my experience as I didn't even expect a refund for 3 nights and even asked them not to give me one as long as I could check in when I arrive. When I checked out I paid the full 3 nights. I just expected the room I had paid for to be ready for me on arrival, and instead faced a lot of pushback from them. Will not book here again.