Hostal Palas in La Coruna

My partner is pregnant, and upon arriving at the hotel, we found that our room was on the first floor with no elevator. The least we expected was a bit of help with our luggage, but the receptionist, a man in his forties, didn’t even flinch. Not a kind word, not a smile, and certainly not a gesture of courtesy. His attitude was cold, unpleasant, and completely inappropriate for someone working in customer service.

In contrast, the rest of the staff was friendly, especially the elderly lady in charge of cleaning, who was exceptionally kind. However, the receptionist’s rudeness left such a negative impression that it overshadowed everything else. It is unacceptable that in an industry where customer service is crucial, there are employees like him, lacking the slightest bit of empathy or professionalism.

In countries with higher service standards, such as Singapore, formal training in tourism is required, and customer service is taken seriously. Here in Galicia, attitudes like this only harm the region’s reputation and the experience of those who visit. If the hotel wants its guests to leave with a good impression, it should start by ensuring that its staff treats customers with the respect and kindness they deserve.

Don't know how this place is rated 3 star. We just got off the Camino Norte and after staying in Pensions and Hotels and hostals for over 50 nights, this is up there in the top five worst. Noisy after after 3 am. Walls paper thin. Sounded like someone was vacuuming the next room at midnight. Wouldn't give us the pass code to change the language on the television. Kept our key when we went out for the day like we couldn't be trusted with it. Never had anything like that in two months in Spain. It was clean. That's only good I can say.

Avoid like the plague. Treatment of disabled guest shameful. More to follow. First I
I need official denunciation. Never been so humiliated. All because I move slowly due to artificial leg and medicine. They threw all my belongings in the hall way as I was not ready for 12 check out. Now missing bank card and had to pack and get dressed humiliated in hallway.