ella dream mount in Ella

The hotel has problems!!! We were allegedly upgraded to a superior room. It was nice but I’m not sure what was superior about it. Water ran very slowly and the air conditioning kept tripping the electrics every 15 minutes. (Literally 3 times in 45 minutes when we got back from dinner and that doesn’t take into account the 4 or 5 times it tripped before we went out). When I complained the staff were very helpful and moved us to a room on the second story where we stayed for 2 nights. The door to this room was very badly warped but did lock. The water ran even slower than the first room but we managed a shower (just). The bath wasn’t attached to the wall and did not have an end panel. I’m not sure you could use the bath, we didn’t try! The windows were badly warped but the worst part was a floor to ceiling window that couldn’t be secured shut. If someone leant on it whilst brushing their teeth they would literally have plummeted 2 stories to the ground. I mentioned this to the hotel who said the room wasn’t finished!! Breakfast was good, service good, staff friendly, location quite far out of town. The hotel did say we may have problems with TukTuks and gave us the number of someone that worked well. Of the 6 hotels we have stayed in Sri Lanka this was by far the worst and we were pleased to leave.

We stayed at the Ella Dream Mount Hotel and were unfortunately a bit disappointed.
The rooms looked nice at first, but they were very poorly maintained. There were ants everywhere – we even found small nests, which was really unpleasant.

Another issue was the payment situation: When we checked in, we were told that we could pay by card. But right before check-out, they suddenly said the card machine was “broken,” and we had to withdraw cash. It was especially frustrating because we saw other guests paying by card without any problem.

The breakfast was okay and definitely plentiful.

Pros:
The staff was friendly. They carried our luggage upstairs and helped us find a taxi.

Overall, it was not a perfect stay we would recommend.

Super unprofessional!
I booked a room through Booking.com, and the property contacted me afterward saying they no longer accept reservations through Booking.com — it must be booked directly. Since I live in New Zealand, that wasn’t possible. They also made an unacceptable comment implying Sri Lankans are unreliable. I am Sri Lankan and my husband is from New Zealand — this was a really disappointing and unprofessional experience.

This hotel was dirty, damp and rooms smelt, we arrived into Ella late at night we had had a long day travelling and thought pictures liked beautiful and hotel was nice , when we arrived we could tell straight away that rooms would not be nice, took us down to rooms as soon as opened door very basic rooms smelt of mould and damp things crawling in the bed was very dirty like sheets had not been washed toilet seat broken too I complained straight away about the room damp and smelt they just turned aircon on we left room to get dinner and was looking everywhere for accommodation that night and was full , lucky enough I phoned 98 Arce and spoken to a bloke and was telling him we are desperate and he managed to get us a family run villa the next day and we checked out the next day they tried charging me a lot more more then what it was which I pay as I was getting surrounded by men which now I will dispute with my bank , ,I made my kids sleep in there clothes as bed sheets and bed that bad , I would avoid this hotel completely, breakfast was awful too the only nice thing was the tea, on booking . Com they are trying to sell it that it has loads of facilities which it has not and I told them that you are miss selling the hotel ... If you want a cold shower too this hotel is for you no hot water either Awful accommodation and I don't know where they are getting 9 star review I think they are filling it in themselves HORRIBLE experience