Shalimar Hotel in Colombo

I wont consider this property as a star class one. My personal suggestion, this property is considered as a lodge. it is not worth for the money they charge.

Had a horrible experience at Shalimar Hotel. The service staff are extremely unprofessional — they lack basic manners and courtesy when dealing with guests. The attitude is dismissive, and they show no interest in helping with even the simplest requests. What stood out most was the behavior of the security/receptionist — an older man, likely in his late 50s, usually dressed in a white shirt and black pants. He was incredibly rude, lacked any sense of customer service, and spoke in a disrespectful tone. For someone who is the first point of contact at a hotel, his conduct was completely unacceptable. Overall, the place is poorly managed with zero regard for guest experience. I do not recommend this hotel for any reason.

Does not reflect what is advertised. Poor lighting. TV channels had to be paid to get activated. AC was a disaster. The sheets and mattresses not satisfactory. Definitely not a 3 star hotel. More like a travel lodge.

The hotel is located in a noisy and unsafe area. The building is old, needs renovation, the rooms have a musty smell. Initially, the staff seemed friendly and welcoming. I arrived at night and was upgraded to a superior room, promised that the price would remain the same as indicated on Booking, and offered to cooperate directly, bypassing the platform. However, the next day the situation changed. Another manager came and said that the room rate was three times higher than the price on Booking, citing a "platform error". All previous agreements were ignored, the smiling manager who met me stood silently and it was clear that he understood what was happening, but alas, he could not do anything, I was put in a negative light, as if I was trying to avoid paying. Having paid the full cost of the room for a day, I left. I do not know a single reason why you should choose this hotel. By the way, there is no food in the restaurant either. I got the feeling that I became a victim of a well-thought-out fraudulent scheme. I felt deceived.

There are rooms for improvement .Cleanliness needed more often in the room for long staying guests. Reception sofa needs to be cleaned for receiving of guests the arm rests was black with dirt. Mr R.Prashath was very help full on his part .When he's around you can asked him anything he will give you the help you require during your stay. So thanks to Mr Prashath our Holiday went well. But there's an old Man that needs to stay out of guests visibility cause when getting information he comes to close to listen what you are saying, that was very inappropriate.