SET Hotel.Residence by Teufelhof Basel in Basel
Rooms and prices
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Description
In this hotel 36 rooms.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Continental [Sat - Sun] 07:00-11:30 Open
[Mon - Fri] 07:00-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property. - Pets: Pets are allowed on request Fee: CHF 25.00 (approx. US$31.69) per room per night
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: JSB, AmericanExpress, DinersClub, MasterCard, Visa
- Check in time: 15:00. Check out time: 05:00-12:00.
Services and facilities
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Newspapers
- Ticket assistance
- Garden
- Express check-in
- Accessibility features
- Wheelchair Accessible
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Breakfast
- Restaurant
- Free Wi-Fi
- Multi-language staff
- Tour assistance
- Library
- Picnic area
- Parking
- Business center
- Conference Hall
- Fitness facilities
- Babysitting and childcare
- Pets allowed
The nearest beach is located on the distance of 600 m. It takes 9 minutes To the beach!
Street view
Video: SET Hotel.Residence by Teufelhof Basel, Basel, Switzerland
Map
Reviews
1. The Booking Fiasco: Upon check-in, the receptionist found me a room for my entire stay but requested that I move to a different room after the first night. When the time came, there was no room available. Their explanation? A simple "sorry, it was a misunderstanding." No solution, no effort to make things right—just an apology for their own incompetence.
2. The Payment Nightmare (The Worst Part): I paid for 2 of my 3 nights in CASH upon arrival. Despite this, during check-out, I was aggressively demanded to pay for the second night AGAIN. The staff was unbending, even bringing over another employee who "confirmed" the debt, even though she wasn't the one who had checked me in. With staff changing every 30 minutes, it was chaos. I was in shock, having to argue that I shouldn't have to pay twice for the same service. I had to suggest they review the security cameras or records to prove my case. Only after consulting with an administrator did they realize their mistake.
And the compensation for this immense stress and embarrassment? A plain "sorry." Not a heartfelt apology, not a complimentary drink, nothing. This shows a complete lack of understanding of basic customer service principles.
The hotel is physically well-made, but the staff is utterly unprepared for client service. You cannot rely on their word or their payment system. I cannot recommend this hotel to anyone until they invest not just in materials, but in proper staff training and procedures.
Check in was confusing. The directions for checkin were not clarified. Otherwise, good option for an overnight.
POIs near hotel
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Frequently asked questions about SET Hotel.Residence by Teufelhof Basel
How much does it cost to stay at SET Hotel.Residence by Teufelhof Basel?
The cost of staying in SET Hotel.Residence by Teufelhof Basel depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 162 USD. Enter your dates to see the exact offer prices.
Is it far from SET Hotel.Residence by Teufelhof Basel to the nearest beach?
It takes 9 minutes to reach to the nearest beach.
Which sights are located near SET Hotel.Residence by Teufelhof Basel?
The nearest sights are: Basel Town Hall (310 m), Goetheanum (8 km) and Rotteln Castle (11 km)
Which room categories are available in the SET Hotel.Residence by Teufelhof Basel?
You can book Run of House, Standard room, Standard Penthouse room, Standard Attic room, Standard Single room, Standard Single Attic room, Standard Family room, 2 Bedrooms Standard Family room, 2 Bedrooms Standard Single Family room, Standard Double room, Standard Double Attic room, 2 Bedrooms Standard Double Family room, Standard Quadruple room, 2 Bedrooms Standard Quadruple Family room, Junior Suite, Apartment, Apartment with garden view, 1 Bedroom Apartment, 1 Bedroom Apartment with garden view, Single Apartment with garden view, Triple Apartment with garden view, 2 Bedrooms Family Apartment, Double Apartment with garden view, Studio, Studio with garden view, Single Studio with garden view, Double Studio with garden view, Quadruple Studio with garden view, Standard Studio, Standard Studio with garden view, Standard Double Studio in the hotel. Please check room availability by choosing your dates
Are pets allowed at Set Hotel.Residence by Teufelhof Basel?
Yes, pets are welcome at Set Hotel.Residence by Teufelhof Basel, but we recommend calling ahead to confirm details (e.g., pet size, fees).
Does Set Hotel.Residence by Teufelhof Basel serve breakfast?
Yes, Set Hotel.Residence by Teufelhof Basel serves breakfast for guests. Breakfast options include Continental style.
How to get to Set Hotel.Residence by Teufelhof Basel from the nearest airport?
The nearest airport is EuroAirport Basel Mulhouse Freiburg, located about 17 mins from hotel by car (7.5 km) away.
What’s the cancellation policy at Set Hotel.Residence by Teufelhof Basel?
The cancellation policy at Set Hotel.Residence by Teufelhof Basel depends on your room type and booking terms.



























































