Lausanne Palace in Lausanne
✅ Several guests highlighted the hotel's spacious rooms with lake views and comfortable beds. ✅ The spa and wellness centre, including the pool and sauna, received positive mentions. ✅ Front desk staff like Alejandro were praised for being friendly and professional. ✅ Guests appreciated the variety and quality of breakfast options, including gluten-free choices. ✅ Dining at the on-site restaurant Table d'Edgard was described as superb with elegant settings. ❌ One guest reported poor knowledge of the hotel's historic significance by staff. ❌ Housekeeping service was described as slow and inconsistent by some visitors. ❌ Laundry service had a serious issue with damaged custom shirts and unresolved compensation. ❌ A few guests noted occasional rude or inattentive behavior from some staff members. ❌ One review mentioned a delay in drink service and suspected discrimination.
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Description
Lausanne Palace is a historic 5-star hotel in the heart of Lausanne, built in 1915 and renovated in 2001. It offers a range of 18 room types, including suites with city or lake views and themed options like the Coco Chanel Suite. Guests can expect spacious, soundproof rooms with air conditioning and heating. The hotel features extensive services such as a spa and wellness centre, fitness centre, golf course nearby, restaurants including buffet options, and facilities for disabled guests. Free parking, 24-hour front desk, concierge service, and business amenities are also available. The hotel rates highly for cleanliness, amenities, location, and service, with a 9.1/10 overall rating. While some guests praised the luxurious ambiance and friendly staff, a few noted issues with housekeeping speed and occasional lapses in customer service, especially regarding historical knowledge and laundry handling. Nonetheless, the hotel is favored for its comfortable beds, rich breakfast, and impressive lake views.
Location
Situated on Rue du Grand Chene 7-9 in central Lausanne, the Lausanne Palace lies 51 km from Geneva Airport (GVA). It is close to cultural landmarks like the Shoe Museum, 324 meters away, and the Historical Museum of Lausanne, 420 meters from the hotel. Nearby dining options include Restaurant Takinoa Grand Pont (143 m), Carrefour Café (280 m), and the Asia Express Chinese restaurant (328 m). The hotel's central location offers easy access to the city's main attractions and business district, making it convenient for both leisure and business travelers.
Tips
- Request a room with lake view for a more scenic stay.
- Be prepared for additional breakfast charges as they are not included in the room rate.
- When visiting, ask for assistance from staff members like Alejandro who have been noted for their helpfulness.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Continental [Mon - Sun] 07:00-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed Fee: Contact the property for details
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, MasterCard, JSB, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Electric car charging
- Non-smoking rooms
- Soundproof rooms
- Room service
- Family room
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Shower
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Bottled water
- Free Wi-Fi
- Car rental
- Airport transportation
- Transfer services
- English
- French
- Multi-language staff
- Tour assistance
- Library
- Hiking
- Sun Deck
- Parking
- Parking nearby
- Garage
- Swimming pool
- Spa tub
- Indoor Pool
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Golf course (within 3 km)
- Gym
- Solarium
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Pets allowed
Street view
Video: Beau Rivage Palace Lausanne, one of our Coup de Coeur in Switzerland.
Map
Reviews
The hotel's historical past, which included hosting post-World War I peace negotiations during the founding of the Republic of Turkey and where the Turkish delegation spent months there, is unfortunately largely unknown to the current staff. Instead of answering every question, I was forced to explain the historical details. It's truly sad that a hotel with such a storied past is represented by such an uninformed staff.
There's a small museum section in the lobby, but even the most important frame related to the Treaty of Lausanne is poorly positioned in a display case, displayed at an angle. Furthermore, the name of Room 210, where İsmet İnönü, the second President of the Republic of Turkey, stayed for six months, is missing from the door. On the other hand, the fact that Coco Chanel's name is written in her room demonstrates the lopsidedness of the value placed on history.
While we wanted to experience the hotel's historic spirit, unfortunately, customer service representative Lea's rude attitude and her treatment of our questions as if we were criminals overshadowed the entire experience. It truly gave off a negative vibe. However, I'd like to especially thank Alejandro at the front desk—he was incredibly friendly, positive, and professional, and was a great help to us.
Many thanks !
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Frequently asked questions about Lausanne Palace
What types of rooms are available at Lausanne Palace?
Room types include Business Classic Double, Deluxe Double, Executive Classic Double, Premium Double, Double Junior Suite, Double Suite, Corner Double Suite, Deluxe Double Suite, Presidential Double Suite, Coco Chanel Suite, and Samaranch Suite, with options for city or lake views.
Are pets allowed at the hotel?
Yes, pets are allowed. Please contact the property for details regarding fees and policies.
Does the hotel have spa and wellness facilities?
Yes, the hotel offers a spa and wellness centre, including a pool, sauna, massage services, solarium, and fitness centre.
Is breakfast included in the room rate?
Breakfast is served daily from 07:00 to 10:30, but additional fees apply and are not included in the room rate.
How far is the Lausanne Palace from the nearest airport?
The hotel is located 51 kilometers from Geneva Airport (GVA).
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 535 USD The best time to book is August 26, with rates starting from 415 USD