Golden Tulip Dar ES Salaam in Dar es Salaam

Fantastic location. Lovely hotel design. Lots of space. I've styed here a few times in last couple of years and always loved it. Usually there's some minor malfunction with a room, which is not unusual in most hotels globally but especially Tanzania. This time however, it was bad. There were 3 of us in two rooms. Toilets had not been cleaned in either room when moving in. One so bad, we had to move rooms. Broken light bulbs were not replaced for days, bathroom fittings were falling apart, My room Safe did not work and never got fixed after 5 days - not "couldn't be fixed", just did not even bother to try). Air Con in one room broke down. One minute they said they were just going to do it (this was 1/2 a day following reporting it), then said they had already done it and the other person was wrong, but actually it had still not been fixed. Eventually, it took 10 minutes to fix it.

I hate to complain like this because I've always loved staying at this hotel. The staff have been great, as have the facilities and location. With better management, staff training, and budget for better maintenance, this hotel could again become one of the best in Dar Es Salaam. I am hopeful it will happen as I would like to stay again.

Got the poorest service ever. Having confirmed the bookings for 5 rooms and and arriving late only to be told I hadn't paid for all the rooms. Breakfast available for only few guests so one has wake very early to get breakfast. Very poor choice. There's actually nothing good to say about the service in this hotel. 2 out of 5.