Kunduchi Beach Hotel & Resort in Dar es Salaam

Water park apparently opens at 10am every day.

We decided to go last minute on a Wednesday morning.

We arrived at 11am. Our entrance fees were taken, and we entered.

None of the facilities were open. We could not use the slides, the pools were dirty and we could not even get a drink as no one was available.

At 12:15 music started to play, we then collected ring floats (chargeable) and went to the top slides, they were not open.

We returned downstairs to find staff and ask if the slides could be turned on.

We got drinks and some chips while staff turned on the slides.

The chips seemed as they had been refried from the day before. We had to complain to get fresh chips. There were numerous crows around which was a little daunting.

We were told the slides were ok to use. So again went up to the slides, the slides were not ok to use. My wife got stuck, I had to go down again to get help from staff, who were very apologetic.

We tried another slide and my wife got down ok, but I, not only got stuck, but injured my arm.

We went to find a manager and were told the manager was not there, however the supervisor was (Yousuf). We were told he would come and talk to us. This did not happen.

We went and asked if the manager could be called as we were very unhappy.

Someone came and told us he was the manager but Yousuf was above him and we would have to speak to him.

We told him we were unhappy, we had videos of the incidences, and we wanted a refund and would like to leave. We were told that it was very hard for them to give a refund and they would not do this. We asked for details of their superior and were told that they would not give us this.

I have now been to a doctor and a had a scan of my arm. I have been told that I have fractured my elbow in this incident.