5 star hotels in Erzurum

This stay was particularly good and exceeded my expectations overall. The hotel's location is excellent, making it incredibly convenient for getting around. The front desk staff were warm and courteous, and check-in was very quick and the service attentive and thoughtful. The guest room was clean and tidy, with a sensible layout, and the bedding was soft and comfortable, ensuring a wonderfully restful...

Really good experience, they have shuttle service to Polandoken. Food is good and room service not so expensive. Didn’t try the pool but it looks good

The purpose of our trip was skiing. There's a shuttle to the mountain, and there's a wonderful lounge where you can get your skis and ski passes, relax, and have a meal. The staff and service are excellent. Regarding the hotel: it's located next to a large shopping center, but if you want to explore the city and walk around, you'll need to go. This isn't a problem; you can call a taxi at reception...

Beautiful contemporary design located next to large park and one of Turkey’s nicest new malls. The rooms are large and comfortable, the fitness center and spa are nice, breakfast was delicious, and staff hospitable. Would definitely stay again

The hotel is perfect in terms of location and cleanliness, just a little salty :)

The room smelled of cigarettes and had not been aired. The shower water was not very hot. Other than that, it was comfortable.

We are very pleased with the things. “The people I ran into were very friendly.” “Very clean and comfortable.”Olanaklar • “The facilities met all our needs.” • “Wi-Fi worked well throughout the stay.”

Snow iş not as good as like at Sarıkamış/KARS but hotel is quite better than other ski hotels. You can find whatecer want related to ski equipments at hotel. Service is nice and restaurant ihdas many options to select. Spa is so proffesionel. Rooms are big enough and decorated in luxary statement

Sway Hotel in Erzurum is an excellent choice for those seeking luxury and comfort in a stunning mountain setting. Located near the Palandöken Ski Center, the hotel offers easy access to skiing and winter sports. The rooms are modern and well-appointed, with breathtaking views of the mountains. Guests can enjoy a variety of amenities, including a spa, fitness center, and gourmet dining options. The...

We stayed for 5 days with our 5-year-old daughter on February 27. First of all, we chose this hotel based on recommendations. We went skiing in Sarıkamış Uludağ, but this was our first time in Erzurum. The airport is very close to the city, the hotel is at the bottom of the mountain, has its own lift and ski slopes. You can ski until 8 o'clock. There is a kids club for children, you can leave them...

Best hotel in palandöken with dedicated ski line. Always warm and nice staff. You can have a skipass and use every facility free of charge. January is especially busy due to schools holiday…

موقعه ممتاز واللوبي كبير وحلو وموظفي الاستقبال وعمال المطعم خدومين

Very good experience, service was excellent.

We would like to extend our sincere and heartfelt thanks to Polat Palandöken Hotel and the exceptional GymyKids team for an unforgettable winter experience. Our six-year-old daughter, Azra, learned to ski with remarkable ease and confidence, which is a true testament to the professionalism, patience, and expertise of the instructors. The ski experience was both safe and inspiring, allowing her to...

I had a very pleasant stay at this hotel. The room was clean, comfortable, and well-maintained, with a cozy bed and nice amenities. Breakfast had a good variety of options, and the location was very convenient. Overall, a great experience that I would definitely recommend.

Excellent hotel, great location, ample parking. The restaurant is open 24 hours, which is great. The rooms are warm and comfortable. They're great for children. The breakfast is varied and delicious. This isn't our first time staying here.

Everything is great, hygiene is excellent, and if you're looking for a good balance of quality and price, this is the place you're looking for.

Very clean hotel and good breakfast but I was disappointed with the hotel not having an Air conditioning

The room was nice and comfortable – perfect for a relaxing stay. The only downside? It’s a bit far from the city centre, and also not too close to Atatürk University (you’ll need a taxi for both). But on the plus side, there’s a fantastic Cağ kebab restaurant just nearby. Highly recommended for the food and the cosy room!

The hotel is very good, the staff are pleasant, it's clean, and has everything you need for comfort. The breakfast is delicious and varied.

The rom ıt ıs good for the accessibility prison

Everything's fine except for smoking. If you book a smoking room, there's no balcony, the window opens only a little, there are locking devices, and there's no ventilation. If you smoke, be prepared to live in a fog. If you book a non-smoking room, it will still smell of tobacco smoke, as there's no ventilation, and smoke from smokers will still reach you through the hallway.

Stayed at Wyndham Erzurum overall selesa dan bersih. Location agak jauh dari city centre, so memang kena ada kereta untuk mudah bergerak. Hotel ada coffee shop, breakfast okay, staff pun helpful. Suitable kalau nak tempat yang tenang, jauh sikit dari kesibukan bandar. View kawasan sekeliling dpn hospital erzurum, ok la.

The hotel is located opposite a large city hospital. It's a pity that the price, which is not small, does not include breakfast. I didn't like the sauna - there was a terrible sewer smell and there was no bottled water. The toilet in the room had a coating in the drain. The smell of cigarettes seeped out of the ventilation, despite the fact that the floor was non-smoking. Otherwise, the rooms are clean...

Exceptional Ski Experience at Dedeman Palandöken Ski Lodge Our group had a fantastic stay at Dedeman Palandöken Ski Lodge Hotel in February 2025. From the moment we arrived, the hospitality and service exceeded our expectations. A special thank you to the front desk team—Ceren and her colleagues—as well as Mr. Mehmet for their warm welcome and professionalism. Their attentiveness made our stay even...

The hospitality was good the location is perfect. The employees, room service, housekeeping, ski rental rooms were so professional. the dinners were very delicious, especially Antep night was very successful. You can go up directly from the hotel for skiing. you can also go down the blue and red tracks that start immediately and go up to the gondola and the hill. The 5 o'clock tea should be improved...

Closing week, generally good. The view from the room and the location of the hotel are excellent. Finding a parking space on weekends can be a bit of a hassle. The hotel building is a bit old but it didn't cause any inconvenience. The indoor pool, which was my main reason for choosing the hotel, was unfortunately closed for 3 days. It was the hotel's closing time. The hotel works on a full or half...

Oldies but goldies Otelin yeri ve konumu palandökendeki en iyi yer. Yemeklerin lezzeti kalitesi gayet yeterli. Otel çok eski olduğu için yenilenme ihtiyacı var. En önemli eksiği dağ oteli olduğu için uçak saatleri düşünüldüğünde late check out imkanı olmadığında giyinme soyunma odaları olması gerektiğini düşünüyorum

Rooms are good and clean but not well , foods are repetitious but menu is varied , the glasses in three times smells very very bad maybe need to check the dishwashers!! Place is very good and near ski track . Entertainment and parties are fun . Thanks dedeman

Great location - truly ski-in ski-out! ⛷️ The staff were incredibly friendly, greeting us with smiles and laughter each time, truly a Turkish hospitality experience 🤩 Highly recommend, must try!

Stayed here on an unexpected overnight stop in Erzurum and had a fantastic experience. The hotel staff were very helpful and responsive, the room was nice and very clean, and the breakfast service was very good too. Great surprise on my trip and next time I am in Erzurum I know where I will be staying!

It is a very good hotel in the city center and has access to everything. Everything is great. The rooms are clean and comfortable. The breakfast was great, with many different types and varieties. The staff is excellent and hardworking. Thank you to all of them.

I stayed at Lala Grand Hotel on December 31 2025. The day was great from start to end. Selin made a real difference. She welcomed us with a smile. She listened. She handled every request without hesitation. You could feel that she cared. Her energy set the tone for the whole stay. The room was clean. It felt warm and comfortable. The balcony view honestly surprised me. It was one of those moments...

The hotel is nice and conveniently located. The rooms are clean. But we paid for a quadruple room and were given a triple room. And no matter how hard we tried to explain the room change at reception, it all came down to us not understanding. In fact, there was a wedding at the hotel, and our rooms had been given to others. But since we only needed to stay overnight, after an hour they simply stopped...

Everything was great. I recommend it. Nice, large, clean rooms. Excellent breakfast.

Nice hotel in the middle of city , average breakfast, helpful staff but their English is not that good

An old but quality hotel. Their services were good. Breakfast was an open buffet and had a rich menu.

Hello, We took a 10-day ski permit at Palan Hotel Erzurum in February 2024. In general, we were pleased with the hotel. There were some minor actions that we did not like. - We were not satisfied with the staff working at the reception. It is said that it is okay, but it is not done. We asked for a vase, but they never brought it to the room. - Mr. Selçuk, who heard about the problems we had at the...

This is a facility where we went for a ski holiday with my girlfriend both this year and last year and we were very satisfied. There is a friendly, sincere and helpful atmosphere here, which starts from the moment we get off the plane with the person arriving for the transfer and continues throughout the entire holiday. The location of the hotel is very close to the ski resort, within walking distance...

Best location in Erzerum.good staff especially Mr.esmaeil.

We had a good stay. We would stay there again. It was very convenient for skiing and also the spa facilities were excellent.

This hotel is very close to the ski slopes and a shuttle brings and takes you when ever you want. The staff is very friendly, helpful and hospitable. We enjoyed the amenities (sauna and massages) after a day on the skis. The buffet offered a variety of dishes (mainly Turkish) to choose from. Everything was clean and tidy. The rooms are slightly outdated but comfortable and bright. I would come back...