Honestly, this place just isn’t worth the money. The rooms are subpar, poorly maintained, and missing basics like soap or working AC. When you ask for anything, it takes forever or just never happens. The food is crazy expensive for what you get, and there’s no entertainment or anything to do onsite.

The service team struggles to communicate (very limited English), and it’s obvious the management doesn’t support them or care about the guest experience. Electrical issues were constant during our stay, and when we tried to politely bring things up, the manager was rude and completely unhelpful.

It’s frustrating to pay premium prices and get such low-quality service. Also, to the hotel: stop pasting the same response to every bad review. Own up and do better.

Added as response to the hotel: And now you’re shamelessly accusing us of lying. Unbelievable. Whether you believe us or not doesn’t matter. We’re speaking up to warn others and help them avoid staying at your awful hotel.

Rooms are dirty. General areas unmaintained, broken stuff are in guest areas, 8 out of 10 things in menu are not available. Very bad breakfast, for this price range to offer 1 fried egg per person is less than poor offering, no other warm meal for breakfast service is offered other than cold served french fries! Filling the table with tasteless jams does not make it a good setup.

Ordered tenderloin was dry, they changed it and the second was nicely done but when i gave my feedback to the manager at check out she insisted that the meet wasnt dry! However the second was good which proves the first was dry.

Would never ever go again and wouldnt recommend to anyone. There are much better places next door.

I don’t usually write reviews, but I feel it’s important to share my experience. During my stay, I asked for better service regarding a simple request, and instead of being helpful, the manager was shockingly rude and unprofessional. I was spoken to in a condescending tone and treated as if my request was unreasonable, even though I was polite throughout. I was genuinely surprised by the lack of basic courtesy. Hospitality should start with respect, and unfortunately, that was completely missing here. I won’t be coming back and don’t recommend this hotel to anyone expecting decent customer service.

The worst hotel I stayed!
I booked this hotel thinking it will be an amazing experience but it wasn’t .
First of all to access the hotel was quite an adventure ! Then when I reacted the room I quickly noticed that I paid way too much for what it is.
Ac is not working properly, when I took a shower , the water was not flowing properly , no amenities which is kind of basic when you pay a certain price …
Some insects are coming inside as you can see that the isolation of the room is not well done .
But the worst ! The lady at the reception. As soon as I told her I was really unhappy with the hotel compare to the price I paid, she told me “if you are not happy you can leave !” The worst manager ever ! I think she should learn how to treat customers. Then she came to check the problem but made fun of me and said that I’m lying . I uploaded the photo and video to prove it 😒
And on top of that there is not phone In the room. If you need anything you have to go all the way to the reception… then the lady told us : of but I gave you my number ! Nooo my dear you didn’t !

I stayed in countless hotels due to my work as I’m flying right and left all the time but this experience was really horrible !!!
Stay away from this hotel !don’t be fool by watching the view of that place cause this is the only good thing.

You expect a diffirent service when you pay that much! Honestly, without the scenery and the location the hotel fails in most parts. First and the worst: A poor breakfast with paying extra for a glass of water! No alternative drinks are included rather than a glass of cold tea! How about the rooms? Lets say the furniture is nice and the bed was comfortable but what about ripped towels? Even though staff tries to be nice, they are not experienced. I think they should be more focused on the service quality rather than charging you the water after taking so much money for one night stay! My overall experience deserves only 1,5 stars and 1 star only for the nature and the location..

Management is a disgrace for such a beautiful scenery. The high prices are not reflected at all on the services they offer. Our room was not very clean, we had a private tiny swimming pool that was filled with greenish water, leafs, and bugs and it was only cleaned after the second day of our stay. Towels and bedsheets weren’t either what you’d imagine when you pay a stay that expensive. Drinks were very expensive and they would usually charge us more than the price marked on the menu. I had to complain several times about this and the server just gave me an ugly look and pretend not to understand. Staff was friendly but clearly inexperience, so just another sign of a extremely greedy management and probably very underpaid staff. Maintenance is also very poor, almost all chairs I sat on needed repairs and all outdoor exposed wood elements were very bad maintained so It was easy to get some splinters just touching the handlebar or walking barefoot.
It is a real shame that this hotel is so bad managed because the scenery is incredible, there’s many terraces to chill under a tree or jump to the wavy sea. I don’t understand how a place built in this amazing way can result in such a bad experience.