Arpia Hotel in Kas

The hotel conditions were deplorable and completely misleading compared to what is advertised: Extremely poor cleanliness throughout the property Common areas filthy, neglected, and filled with bad odors The hotel gave the impression of being abandoned Staff showed a sloppy and unprofessional attitude. The lack of English was not the real issue; the problem was their careless, dismissive approach and lack of basic competence in handling guests. It is obvious that the young staff is left without proper training or support. Expecting inexperienced employees to simultaneously manage the garden, the restaurant, reception duties, and guest requests is unrealistic. This is not their fault, but a clear failure of management and oversight. My room had no proper bed sheets; when I raised the issue, I only received a vague and useless “yes, yes” response, with no actual solution provided The restaurant offered a very limited menu, far from what was presented on the card. On departure, the taxi I had booked through the hotel never arrived. When I sent a WhatsApp message from the street, I was completely ignored.I had to let you know I was calling one myself and never even had a reply, a little ‘we are sorry, hope you have found one’ would have been nice. This is not a matter of “personal opinion” but of serious non-conformity and misrepresentation. When I left the hotel abruptly, the person at “reception” appeared uncomfortable. To avoid going into details, I simply told him that I was leaving because the place did not match the standards advertised. His reply was telling: “Since you booked via Booking, we cannot refund you directly.” This clearly shows awareness of the problem but no willingness to resolve it. Turkey has an international reputation for outstanding hospitality, unfortunately, my experience at Arpia Hotel was the exact opposite: neglect, disorganization, and a complete lack of care for guests.