Light Hotel in Dnipropetrovsk

Before I even get into the hotel and rooms themselves - I never saw hotel staff take pictures of guests IDs on their personal devices and this shouldn’t be “hotel policy”. Do what every other hotel does and take a photo copy…
There is absolutely no need for anyone to have digital copies of guests documents on personal devices.

1. The location for google maps is wrong and it leads you behind the building.
2. The parking area is tiny and narrow - parking is paid, which isn’t obvious until you are halfway through checking in. I’d understand the paid parking is it was valet and you’d not have to worry about getting blocked in by delivery vans, like we did, or getting in/out of tiny spaces when the car park os full of other bigger cars.
3. Coffee & tea in the room are not free - this is something I’ve never seen before. Either make it free or have some coffee machines on each floor so people can then pick what they actually want. This is just such a cheap thing to for a 4* hotel.
4. The elevator is too far from the front desk.
5. Soundproofing is lacking. I was woken up by noise early because the room housekeeping uses for supplies etc was opposite my room.

Overall, the hotel wants to be a more upscale establishment but the attitude and level of service doesn’t match this.

Staff were good, room was very quirky and needed updating