Crowne Plaza Hotel Glasgow by IHG in Glasgow

Very disappointed at booking in process the reception staff said he couldn't find booking and did l have any proof also asked for identity. After showing said proof again couldn't match up number someone one piped up and said someone was in said room which transpired yo ve my friend who they phoned up to confirm. Eventually when l got to room greeting cards was addressed to a, Judith _David no connecting to our booking. No basics like shower cap etc, bare minimum two tea bags abd milks. tired room overlooking the bin area which we were woken three times in the middle of the night with bottles getting tipped in very disturbed sleep. Attended function at hotel and during each course my place setting was missed out had to call over waitress /waiter to address this, Tea arrived again missed me out eventually brought over tea which was pale light coloured water delivered to our table clearly didn't put enough teabags in for pot so had to come back with physical teabags for people to put in their cups. So again not a good experience. Found staff on arrival not helpful but on departure the receptions told apologed and said the room had already been allocated to someone else. The events manager/central reservations weren't up to speed with what events were taking place.

Super dated hotel, pretty grubby and old fashioned. The leisure club is awful and grotty. Room wasn’t very clean - found rubbish under the bed, remote control didn’t work. Soo noisy - sounded like chairs being dragged across floor all night. Expected more premium amenities and service. Slow and old fashioned check in and out. Wouldn’t stay again.