Convention Center Inn & Suites in San Jose

Took 2 hours for a party of 5 at 5:30 to be seated. In 2017 not using OpenTable to manage your wait-list is ridiculous. We were trapped at the restaurant waiting for like 2 hours in case our number was up.

Bread was dropped on table 15 minutes after butter. They were out of prime rib which I was told after placing my order for prime rib. If things are 86d without staff knowing it is annoying but good back of house needs to communicate with front of house and say "2 orders left" or whatever.

The rib eye to replace prime rib was ok, not seasoned at all. I make a better steak at home.

Clam linguine in white sauce is better than the steak.

Skipped dessert because we didn't want to be there another two hours.

4 hours between walking in and getting on the list and getting out.

Service is horrible . Waiter came and brought hard cold bread and walked off . Never even introduced himself or even asked if we wanted anything to drink. Ordered the spaghetti with meat sauce and chicken piccata and the chicken piccata was HORRIBLE. Since bringing our meal, our waiter has not come back to ask if we need anything else not even once. Yet keeps walking by and attending other tables. Been sitting here at the table for an hour and a half and he’s only come by TWICE. The food is completely over priced and tasted horrible. If you have the money to splurge , might as well go somewhere else for the same price that has better quality meals and attentive service. Definitely not worth the hype. Never coming here again ! !!

Worst experience at a restaurant. The waiter gave us constant attitude, and threw our plates on the table. He dropped food on my partner’s clothes and just provided the worst service. He got very angry when we did not leave a tip, and cussed us out of the restaurant. I’ve never experienced a more unprofessional restaurant. If I chose to not leave a tip, that is simply because I did not like the service. That gives the waiter no reason to cuss at me and my partner. Would not recommend this place at all.

Typical Fake Italian found across the USA. This is just a regular fake Italian restaurant. The portions are absolutely huge, sauces are heavily processed and include plenty of garlic. The prices are okay for the area and the portions are big, enough to be shared.

If you are looking for something slightly better than Olive Garden, this is your place. If you are looking for authentic and GOOD Italian food, this is not your place.