Mountainside Inn in Telluride

The location deserves 5 stars and the reason for my second time staying here. The room itself was OK, obviously the lodging is affordable by ski resort standards but at $350 a night, i wish the rooms would be cleaned a bit more thoroughly On both my visits here I found the furniture very dusty, random strands of hair from previous guests strewn about and a grimy and not very clean shower stall. And the carpet should certainly get one thorough steam cleaning. It was extremely dirty, dusty and stained. But again the location is unbeatable.

We were in town for Telluride Bluegrass 50th celebration. We have attended several times and have stayed at a variety of places without issue. The initial emails for check in differed between our party and the party we were traveling with as well as differing from email and text message. Upon arriving in the evening, we parked in the designated lot described in our email and text message and in the morning checked in with the staff to ensure that we were parked appropriately. We placed our hangtag/ sticker in our window and went along enjoying our weekend. At the end of the weekend we found that we had been ticketed (along with a couple other families). We went to the front desk and informed them of the issue and were informed this would be taken care of. I have personally called 4 separate times and emailed 2 times to get this issue resolved. The last call made was to speak directly to the manager/owner who appeared overwhelmed, annoyed, and almost hostile towards us and our request for the ticket to be taken care or covered by Mountainside Inn. He stated specifically in an elevated voice that he "WOULD FOLLOW UP WITH US". We ended the call feeling unheard and not valued or appreciated that we were trying to get the issue resolved. Here we are 10 full business days after this last call and I have not received any sort of follow up call or email from the manger/owner. I called yesterday and was told he was not in but my message would be passed on. Still no call back. Being out of state, I am now having to continue to deal with this issue myself instead of the business and its staff taking any ownership or responsibility for their lack of clear communication around the initial parking expectations and the subsequent ticketing of our car. I will not be staying at this establishment in the future and I would encourage anyone that plans to stay to be very through with communication on parking and not have a lot of expectations for management to treat guests with courtesy or concern.

The staff is available during the administrative hours and really ready to help! Weekdays good stuff (simple, but good) to complement your breakfast!

At the Mountainside Inn, an almost ski-in/ski out property at Telluride’s Lift 7, you’ll pay as low as $98 per person per night, and that includes a lift ticket when you stay for three nights or more.

Great location with parking. But the room was so-so.

Best hot tub in Telluride!