Casey Key Resort - Gulf Shores in Venice

I made a reservation through ******* for 2 adults and 2 children. My room only had one bed. The sofa bed was all dirty and there were no bedding. I traveled 3 hours by car to get there and had to drive another 3 hours back home the same day because the room could not accommodate 4 people. The attendant who only communicated by text message offered me the option of a refund for the reservation only. I could not find any other hotel because it was spring break and I still went home without the chance to enjoy family time with my children and husband since my husband lives abroad. I made the reservation correctly. And if you offer your hotel on *******, you must trust the platform. So, there is no point in blaming them. I am very sad about what happened and the coldness with which I was treated. In addition, the hotel does not have a pool, there is no beach service such as chairs or umbrellas. According to the attendant who texted, you have to get them from somewhere, which I could not find, and set them up on the beach. Don't go to this place without knowing these details.

I made a reservation through ******* for 2 adults and 2 children. My room only had one bed. The sofa bed was all dirty and there were no bedding. I traveled 3 hours by car to get there and had to drive another 3 hours back home the same day because the room could not accommodate 4 people. The attendant who only communicated by text message offered me the option of a refund for the reservation only. I could not find any other hotel because it was spring break and I still went home without the chance to enjoy family time with my children and husband since my husband lives abroad. I made the reservation correctly. I have a proof. And if you offer your hotel on *******, you must trust the platform. So, there is no point in blaming them. I am very sad about what happened and the coldness with which I was treated. In addition, the hotel does not have a pool, there is no beach service such as chairs or umbrellas. According to the attendant who texted, you have to get them from somewhere, which I could not find, and set them up on the beach. Don't go to this place without knowing these details.