The worst five-star hotel service I've ever stayed in! No doubt about it! I asked for an extra bed when I checked in at 3:00 PM, but it still hadn't arrived by 9:30 PM. I called twice to follow up, and eventually had to go to the front desk in person. It finally arrived at 10:30 PM! Another room didn't have a hairdryer. I called at 10:00 PM and they said they'd send one, but it still hadn't arrived by 11:30 PM, so my hair just dried on its own. I had to call and tell them to forget about it. 🥱

The lowest rating ever given is well deserved! The hygiene of a 5-star hotel is not as good as that of a 50-yuan homestay, which is terrifying. Pictures show the truth. Hygiene: Cockroaches bigger than fingers can fly! ! ! The door creaks at night, and I don’t know if there is something dirty trying to get in or the glass door is about to fall down! Environment: It’s just so-so. Because of the hygiene problem, I had a headache and couldn’t fall asleep, so I walked to the beach to take a look. The sand was not fine. Service: I can only say it’s okay, not good or bad. I called when I encountered cockroaches. They came after I killed the cockroaches myself. They only showed up after I killed the cockroaches myself. The insecticide could only be sprayed on me and taken away. It couldn’t be left to prevent other cockroaches. Very helpless 🙄. I booked two nights and didn’t refund the second night, so I changed a room. I bought a bottle of insecticide and the whole room was stuffy for a long time before I dared to enter the house! Don’t stay! Conscience evaluation!

This is my first review on Ctrip because it's so outrageous and severely impacted my travel experience that I want to warn others.

1. I booked the hotel because of the supposedly abundant activities, knowing they were very expensive, but I hoped to enjoy them within the hotel grounds. However, I was told there were no activities available due to sea conditions – too strong winds here, too few waves there. The only activity was the option to ride electric bikes within the hotel grounds for a few hundred dollars.

2. After booking, I asked Ctrip to contact the hotel to arrange a delayed check-out, but Ctrip couldn't reach the hotel and received no response whatsoever. Note that this isn't the hotel refusing my request; it's that Ctrip simply couldn't contact the hotel, regardless of my actual needs. For many years, I've used Ctrip, and their attentive and responsible customer service has always been a major reason for my use of the service. This is the first time I've experienced this; Ctrip customer service has repeatedly told me they're sorry, but they still haven't been able to contact the hotel.

3. The bathrobe had reddish-brown stains.

4. I stayed at the Four Seasons for the first four nights, and this hotel's restaurant and spa were priced higher than the Four Seasons', including the aforementioned supposedly abundant activities.

5. It was impossible to hail an Uber from the hotel at the last minute, as there were no entertainment options. I booked an activity near Kona town, but it was impossible to get a ride. I had already paid for the activity and needed to be there on time, otherwise it would be a waste of time and a greater loss. I had to ask the hotel reception to call a car for me. Uber cost $44, while the hotel charged $169.

6. In summary, the hotel offered no activities, getting around was extremely difficult, and the accommodations were mediocre. Regarding my request to postpone my check-out, Ctrip, as the agent, was completely unable to contact the hotel after booking. This extremely poor experience led me to change my flight and leave a night early. A hotel costing 12,000 RMB for two nights, I only stayed one night, and I wouldn't even want to stay there again.