Holiday Inn Express & Suites Louisville Downtown by IHG in Louisville

Very nice, clean spacious friendly staffing and parking, love the amenities, who’ll definitely stay there again!!!!

Front desk staff were very helpful when we had lost all our luggage and showed up for check in after midnight. They found basic toiletries and brought them to our room. It was very considerate.

The room was clean. We did have problems with the TV that never got rectified. Staff was very friendly. The free breakfast was plentiful and a big plus.

Hotel is in a great location to walk downtown on foot. There is a parking garage directly next door that is easy to get in and out of and the sheriff patrols the garage as well for safety. Front desk staff was friendly each day including at check-in and check out. Cleaning staff that you would pass in the hallway was also friendly. The staff that worked the breakfast was not very friendly. Typical Holiday Inn Express food, but eggs and pancakes were cold each day and food was running out. You could not say anything to staff though because they did not care. It's included in your rate though, so you just suck it up and eat it. The room was clean, spacious, and comfortable with plenty of plugs and light. The bed was comfortable as well. We got one of the little suites and the air conditioner is in the living room side, so it will be freezing cold in there, but hot in the bed room area. Our room was quite loud though. We were on the second floor directly above the entrance, so we could hear everybody talking coming and going or even sitting outside on their phones. That was quite obnoxious but at least when the air conditioner would kick on, it was loud enough to cover their voices. So other than the breakfast and the loudness of our room (which could be fixed probably by being in a different part of the hotel), we had no complaints and would stay here again.

Loved the shower! The subway tiles, no stepping into a bath tub, the curved shower door was awesome, high shower head, no bumping your head on it. Free breakfast was decent...a variety. The coffee wasn't awful.

Typical small breakfast buffet. Parking garage is next to building with a 7 foot clearance, my 2024 Dodge 2400 full size fit with 5 inch to spare. Didn't use facilities. Staff was good in my interactions. Rooms clean, nice shower. Has 2 little vending machines and a cooler with ice cream and one with beer and some snacks in lobby you can buy. Obviously at a premium but good to have.

Good hotel, clean and tidy and the area around it is good

It’s within walking distance of bars and restaurants

The day we arrived, it took 30 mins to check in, as the queue was out the door. Which is unacceptable, no explanation or apologies given.

This wasn’t due to a rush at 3pm people trying to check in

Overall a good place to stay with a good breakfast

The phone in the room didn't work couldn't call the front desk, had trouble using the wifi, other than that it was a good stay