University Hotel & Suites in Cleveland

Disgusting. Room was filthy and smelled like urine. The bathroom hadn’t been cleaned & feces in the toilet. There were hairs on the used bar of soap. The room had appeared that someone had been there and they rented it to me without cleaning it. Called the front desk, they told be to come down and they gave me a key to a different room. Went to the new room. The headboard had grease & other matter on it. The one side of the bed was lower than the other side. The bathroom sink had a wet toothbrush and the bathroom was also not cleaned, even a towel was wet. There were what appeared to be potato chips on the carpet along with other ‘stuff’, must have not been vacuumed in weeks. Left the key at the front desk, not saying a word, not even wanting a refund at the point, just wanted to get out of there as fast as possible feeling unsafe on top of everything else.

I booked a room here but left to stay at a different hotel after barely 15 minutes. Even though I was never refunded. The room was so dirty, and the hotel clearly does not follow the "extra cleaning for COVID" they claim on third-party sites. Most amenities advertised are false. Pictures of rooms on booking websites are old. Stay away.

This was the last hotel that had rooms available during the All-Star game, and it was easily evident why. The rooms were disgusting. There was some disgusting red substance on the shelf of the closet, the carpets were torn up, the windows were dirty, the bathrooms weren’t cleaned. Soap was left over from the last person stay, with their hairs on it. If I was there with my family, I would have left. It was just me and my friend who had tickets for the game, which were very expensive, and we had no other choice but to stay here. This place should be condemned. On our last day we spotted a roach as well. I am by no means a picky person. I enjoy camping and being outdoors and bugs do not bother me. I would have felt cleaner sleeping in an abandoned building.

We paid for the room on line and chose this motel because it was close to the VA hospital. We booked a room with a king size bed and got a full size. Had to change rooms. Sometimes when you check in a room, it feel and smells clean, this one didn’t. We were there 3 days and 2 night, they never vacuumed the hallway, the elevators have drip marks on the walls as if someone had splashed their drink. We are not impressed and we will not be back there.

Not a good experience for me and my husband. When we arrived there was a medical examines van in the parking lot. They was removing a dead body. The ceiling in our bathroom leaks onto you while you using the toilet. The heater in the room has no knobs and doesn't work only a.c. does. The bed was comfortable. The hotel is in a sad state.

At one time this hotel was probably very nice. That is no longer the case. My TV would not turn off without him plugging it, I had no hot water in the evening. In the morning, it took over 5 minutes for the hot water to finally flow. The surrounding area is very dingy, at best.
The room was good size, and it was quiet. However, I did have a room at the end of the hallway next to the linen supply closet.
The staff was friendly.
If you need some place to lay your head down for a quick evening however this may be the place for you. That's all I was looking for.... but not next time.

I was 13 dollars short and they were not willing accommodate me. On morning of 02/21/2017 at 3:00am I had $62.00 to my name and they would not gimme me a room. They told me $75.00 was needed flat out. I called someone to Western Union me the rest of the money. If I did not have had someone Western Union me that money then I would have been stuck in the cold. Disgusted with their hospitality. Also they gave me a double bed room, while all I need was a one bed, because it was only me. They definitely need to be more reasonable under certain circumstances.