Camelot By the Sea in Myrtle Beach

Not happy at all! My aunt is about to begin cancer treatment so we brought her here for a vacation to lift her spirits and it has not been very pleasant. First off, the power was off when we got here and we had to sit in our room in the dark. Not to mention, they were late getting the room ready for us. Then, no hot water. No courtesy discount or partial refund for what we went through. Also, they claimed to have done a deep clean on our room, however my mom's shoes are permanently stained and our feet were all black from the dirt in the floor. No housekeeping service. Paid $770 for two night and we deserve at least a partial refund at minimum for our troubles and the front desk told me there was nothing she could do. Not planning on returning unless they make this right!

Where do I start? First the employee that checked us in used G.D. twice during our interaction. During our stay we found out that our room was owned and managed by a third party company, and that any issues would have to be resolved by that off-site company. We couldn’t get pool towels from the front desk because they didn’t manage our room, and they can’t loan towel for anyone booked through said third-party. So we had to buy our own pool towels. After we used all our room towels we were not able to get more, but were told to use the on-site laundry and pay to have them cleaned. At 8 am on Friday during our stay a construction team started installing new drywall in the room next to ours so we were woke up to the sounds of hammering and power tools. The stay was a disaster from step one and despite my best efforts there is no way to tell on the app if you are getting a room managed by the resort or this delightful third-party. I will warn everyone I know and leave every negative review I can about this experience on social media, TikTok and anywhere else that I can.

Beach view was great. we have stayed at Camelot many times in the past and we always had a great time but since they have changed ownership and vacacsa has control over only some of the rooms they have went downhill. if you need help with anything you have to call you can't just go to the office because that is for the people that booked with capital ( the new Owers) The room was not as clean as they once were if we ran out of towels, they said we would have to take them and wash them in the community washer on the 1st floor (that you have to pay to use) also we had to take out our trash before we left. Plus, there was roaches when we got there, they did send someone to spray for them, but they left some kind of white stuff all over the floor. there was not a broom in the room, so I had to use paper towels to get it up. Needless to say, but we will not be staying there anymore.